Implementation Call: Support Plan

💬 By gathering details about the participants preferred support package, schedule, and budget, we can tailor our services to best support:

• A uniquely customised Support Plan
• We are in alignment with their NDIS PLan
• We offer clear information about service options, costs, and scheduling

Things to Consider With Support Shift Changes & Cancellations

We have a 48-hour cancellation policy in place to help manage changes fairly and ensure reliable support for both you and your support worker. Any shifts changed or cancelled within 48 hours of the scheduled time will still be charged in full, in line with the NDIS Price Guide (which actually allows providers up to 7 days for short-notice cancellations — see page 27).

Maintaining consistent hours and routine helps us build rapport, support progress, and provide the most effective care possible. If your capacity or energy changes on the day, we can use your booked hours flexibly. Your support worker can assist with household tasks, meal preparation, or other supports to ensure the time remains helpful, supportive, and aligned with your needs.

Please advise client of the Establishment Fee & add to the costings below in the required field - This is charged if the client has 20hrs or more hours per month for a 3 month minimum committment.

NF2F - LOW - 1HR	$70.23
NF2F - MED - 2HR	$140.46
NF2F - HIGH - 3HR	$210.69
NF2F - VERY HIGH - 4HR	$280.92

Non-Face-to-Face (NF2F) Support Time.
NF2F time relates to essential behind-the-scenes work that directly supports your care, including:

• Support planning and coordination
• Risk assessments and safety planning
• Goal tracking and progress documentation
• Required reporting and compliance documentation
• Communication with relevant professionals
• NF2F time is applied only where required and is charged in line with NDIS-aligned brackets based on the actual level of work involved:

To ensure accuracy and fairness, NF2F charges are invoiced weekly, as the level of required non-face-to-face support can fluctuate from week to week.

Weekly invoicing ensures charges directly reflect the actual work completed during that period, rather than applying a fixed or estimated amount.

✅ 4-Step Worker Matching & Trial Process

Step 1 
We find suitable workers for you based on your needs and preferences, using the information you have provided, either through our internal support worker database or using external worker platforms when needed (such as Mable, Like Family, HireUp or Kynd) as part of our onboarding and matching process.

Step 2
Support starts with a short 2–3 week trial period to make sure the worker is the right fit for you.

Step 3
If the trial goes well and you are happy with the worker, they will continue to provide you with ongoing support within the Empower Kollective team — at your consent.

Step 4
We take care of everything for you so your supports continue smoothly, consistently, and long-term — always based on your choice and comfort with the match.

Simplified the above process means:

“We’ll help organise your support team.
Sometimes we use other platforms to find the right workers for you, but Empower Kollective oversees everything from the start.
We begin with a short 2–3 week trial to make sure the match feels right.
If you’re happy, your support simply continues through Empower Kollective directly.
We take care of everything so your support continues smoothly and in the way that best suits you.”

✅ Consent Questions (Final — to say and/or record)
1️⃣ Do you give us permission to find and contact potential workers on your behalf to organise your support team?

2️⃣ Are you comfortable starting with a short 2–3 week trial to make sure the worker is the right fit for you?

• Client will receive their Service Agreement & Schedule of Supports for signing within 48hrs.
• Once we receive the signed Agreement we can begin the Support Worker matching process.
• Please note, we require a Signed Agreement and Days & Hours for supports confirmed, to proceed from this point.