• Feedback and Complaints Form

    Feedback and Complaints Form

  •  We welcome all feedback, including complaints and compliments. If you have a complaint or concern about your current NDIS supports or services provided by Tessellate Support Services Limited, it is important to talk about it. Please complete this complaint form below, and we will respond to you within three business days.

    We will endeavour to keep the information provided in your complaint confidential, unless otherwise required by law.

    If you wish to make a complaint anonymously, you can do so:

    (a) by filling out this Feedback and Complaints Form, but not including your personal details in the table below as these may identify you.

    (b) by calling us on 1800 87 90 90 and stating that you wish to make an anonymous complaint (so we don't ask you to identify yourself)

    (c) by emailing complaints@pathwaystas.org.au

  • Please provide the following information:

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  • Agreement:

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  • To make a complaint to the NDIS Quality and Safeguards Commission:

    • Phone: 1800 035 544 or TTY 133677 (Interpreters can be arranged)
    • National Relay Service and ask for 1800 035 544
    • Visit https://www.ndiscommission.gov.au/about/complaints and fill out a complaint contact form

    The NDIS Commission can take complaints from anyone about:

    • NDIS services or supports that were not provided in a safe and respectful way
    • NDIS services and supports that were not delivered to an appropriate standard
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