Services & Website Design Agreement – Payment & Terms
By engaging services with RDP Media Company, the Client agrees to the following terms and conditions:
1. Scope of Services
RDP Media Company agrees to provide website design, branding, graphic design, digital marketing, consulting, maintenance, media, and related services as outlined in the approved quote, invoice, proposal, or written communication.
Any services requested outside the original agreed scope shall be considered additional work and billed separately at the Company’s current rates.
2. Project Deposit & Payments
A 50% non-refundable deposit is required before any project work begins unless otherwise stated in writing.
The remaining balance is due according to the agreed payment schedule and must be paid in full prior to final website launch, transfer of files, release of credentials, or delivery of final completed work.
All small projects, including but not limited to landing pages, maintenance work, graphics, edits, quick-turnaround work, single-page websites, consultations requiring production work, or minor requests, require full payment upfront before work begins.
Late balances may delay launch, delivery, or project completion.
3. Project Start Dates & Scheduling
Project start dates may occur at any time after payment has been received, based on current workload, scheduling, staffing, and project queue.
Payment secures a place in the project queue but does not guarantee an immediate or same-day start unless specifically agreed to in writing.
Estimated timelines are subject to client responsiveness, revisions, third-party delays, content delivery, and current workload.
If a project has not been started within 30 days of payment due to circumstances outside the Company’s control or delays caused by the Client, scheduling adjustments, updated pricing, restart fees, or reactivation fees may apply depending on scope and availability.
4. Client Meetings & Consultation Time
Website design projects include up to two (2) complimentary client meetings of up to 60 minutes each, unless otherwise stated in the Client’s proposal, invoice, or written agreement.
These complimentary meetings are intended to cover project onboarding, planning, strategy, design review, website review, or final project discussions.
Any meetings requested beyond the two complimentary meetings will be considered additional consultation time and billed at the Company’s current meeting rates.
Current rates are:
Up to 30 minutes: $75
Up to 60 minutes: $125
Additional time beyond 60 minutes: $50 per additional 30 minutes
Additional consultation time may include, but is not limited to:
Additional website review meetings
Design or revision meetings
Strategy sessions
Marketing consultations
Training sessions
Troubleshooting
Platform or website walkthroughs
Meetings requested to discuss matters that can reasonably be handled through normal project communication
Additional one-on-one assistance outside the original project scope
Routine project updates, content submissions, basic questions, approvals, and revision requests may be handled through email, text, the designated project communication platform, or another approved communication method and do not require a scheduled meeting.
Additional meetings must be scheduled in advance and may require payment prior to the scheduled appointment.
Meeting time begins at the scheduled appointment time. Client lateness does not automatically extend the scheduled meeting.
RDP Media Company reserves the right to charge the applicable consultation fee for missed appointments, excessive lateness, or meetings canceled without reasonable notice.
Complimentary meetings must be used during the active project period and have no cash value. Unused complimentary meetings may not be transferred to another project, service, or Client unless approved by the Company in writing.
5. Refund & Cancellation Policy
Deposits are non-refundable once payment is made, as they reserve scheduling time, planning, consultation, and project allocation.
If a Client chooses to pay in full upfront and later cancels, cancellation must be requested within 24 hours of payment to receive a 30% refund of the total amount paid, less processing fees or compensation for any work already performed.
After 24 hours, no refunds will be issued on paid-in-full projects.
No refunds are issued for completed work, partially completed work, custom creative work, consultation time already provided, or digital deliverables already produced.
6. Accepted Payment Methods
RDP Media Company may accept payment through:
Debit Card
Credit Card
Venmo
PayPal
ACH Transfer
Check
Other payment methods approved at the Company’s discretion
7. Returned Check / Failed Payment Policy
If payment is made by check or another payment method and the payment is returned, declined, reversed, disputed, or does not clear for any reason:
The Client is responsible for applicable bank fees, merchant processing fees, administrative charges, late fees, collection costs, and other reasonable costs incurred as permitted by law.
Work may be paused immediately until the outstanding payment and any applicable fees are resolved.
Future payments may be required in certified funds or an approved electronic payment method.
8. Client Responsibilities
The Client agrees to provide all required content, text, images, branding materials, access credentials, approvals, feedback, and requested information in a timely manner.
The Client is responsible for reviewing submitted work and providing accurate and complete feedback within a reasonable timeframe.
Failure to provide required materials, approvals, access, or communication may delay project timelines and may result in additional fees, rescheduling, or project inactivity.
9. Revisions & Scope Changes
Unless otherwise stated, quoted pricing includes reasonable revisions within the originally approved scope.
Excessive revisions, repeated changes, redesign requests, changes to previously approved work, or requests outside the original scope may result in additional charges.
Any significant change in project direction after work has begun may require a revised estimate, additional deposit or payment, and an updated completion date.
10. Paused, Delayed, or Abandoned Projects
Clients are expected to maintain reasonable communication throughout the project.
Any project paused, delayed, stopped, or abandoned by the Client may be subject to additional:
Restart fees
Rescheduling fees
Administrative fees
Storage fees
Updated pricing based on current Company rates
Extended inactivity may require a new project timeline before work resumes.
Projects inactive for 30 days or more may be archived or considered abandoned at the Company’s discretion.
Any previously estimated launch or completion date is void once a project becomes inactive and will be rescheduled based on current availability.
11. Copyright, Ownership & Website Transfer
All concepts, mockups, drafts, source files, graphics, strategies, code, website designs, creative direction, and other project materials remain the intellectual property of RDP Media Company until full payment has been received.
Upon receipt of full payment, RDP Media Company may transfer the completed website and applicable website account or administrative access to the Client.
Following transfer, the Client receives the right to operate, maintain, modify, publish, and use the final completed website for the Client’s business.
Transfer of the website or website account does not constitute a transfer of all intellectual property rights owned by RDP Media Company.
RDP Media Company retains ownership of its pre-existing materials, proprietary design processes, reusable layouts, concepts, methods, frameworks, development techniques, templates, systems, code components, and other intellectual property used in connection with the project.
The Client’s ownership and use rights apply to the final completed website and Client-specific deliverables after full payment, subject to any third-party licenses, subscriptions, platform restrictions, and intellectual property rights expressly retained by RDP Media Company or third parties.
RDP Media Company also retains the right to identify itself as the original website designer or developer and to display, reproduce, photograph, screenshot, reference, or otherwise showcase completed work for portfolio, website, advertising, social media, award submission, promotional, and marketing purposes unless otherwise agreed to in writing.
12. RDP Media Company Website Credit & Design Attribution
All completed website projects may include an RDP Media Company design credit, branding mark, or attribution located in the website footer or another reasonably designated location.
The RDP Media Company attribution must remain visible on the website for as long as approximately eighty percent (80%) or more of the website’s overall design, layout, structure, visual presentation, or creative work continues to substantially reflect work originally created or developed by RDP Media Company.
The Client may modify, redesign, rebuild, or replace the website after transfer. If the website is substantially redesigned so that less than eighty percent (80%) of RDP Media Company’s original work remains, the Client may request removal of the RDP Media Company attribution.
The Client may not remove, conceal, alter, disable, or intentionally obscure RDP Media Company’s attribution while the website continues to substantially represent RDP Media Company’s work without prior written approval.
If the attribution is removed without authorization while eighty percent (80%) or more of the original RDP Media Company website design remains in use, RDP Media Company reserves the right to charge a Branding Removal Fee equal to twenty-five percent (25%) of the original website build price, with a minimum fee of $500, where permitted by applicable law.
The Branding Removal Fee is intended to compensate RDP Media Company for the removal of agreed design attribution while the Client continues to substantially use and benefit from RDP Media Company’s original creative work.
Payment of the Branding Removal Fee does not transfer ownership of RDP Media Company’s proprietary processes, reusable design systems, templates, development methods, code libraries, frameworks, concepts, or other intellectual property unless specifically agreed to in writing.
13. Third-Party Services
Hosting, domains, email services, applications, plugins, subscriptions, merchant accounts, advertising spend, software fees, and other third-party expenses are separate from Company fees unless specifically included in writing.
The Client is responsible for maintaining required third-party subscriptions and services after project completion unless otherwise agreed.
RDP Media Company is not responsible for outages, pricing changes, service interruptions, account suspensions, policy changes, data loss, platform changes, or other actions of third-party providers.
14. No Guarantee of Results
RDP Media Company does not guarantee specific business outcomes, rankings, revenue increases, leads, traffic, SEO placement, advertising performance, conversions, or sales results.
Marketing, search engine performance, website traffic, and business results are influenced by numerous factors outside the Company’s control.
15. Limitation of Liability
To the fullest extent permitted under applicable Texas law, RDP Media Company shall not be liable for indirect, incidental, special, consequential, lost profit, lost revenue, lost data, downtime, business interruption, or similar damages.
To the extent permitted by law, the Company’s total liability arising from a specific project or service shall not exceed the amount actually paid by the Client to RDP Media Company for the specific project or service giving rise to the claim.
16. Indemnification
The Client agrees to defend, indemnify, and hold harmless RDP Media Company from claims, disputes, damages, liabilities, copyright issues, trademark disputes, legal complaints, or expenses arising from materials, information, representations, products, services, or business operations supplied or controlled by the Client.
The Client is responsible for ensuring that materials provided to RDP Media Company may legally be used for the Client’s project.
17. Chargebacks / Payment Disputes
The Client agrees to contact RDP Media Company regarding billing concerns and provide a reasonable opportunity for resolution before initiating a payment dispute or chargeback.
The Client should provide written notice of any payment dispute and allow ten (10) business days for review and attempted resolution.
Where permitted by law and applicable payment-provider rules, the Client may be responsible for reasonable costs incurred by the Company in responding to an improper or unsuccessful chargeback, including administrative, collection, and legal expenses.
18. Governing Law & Venue
This Agreement shall be governed by the laws of the State of Texas.
To the extent permitted by applicable law, any legal action arising from this Agreement shall be brought in the appropriate court located in the county where RDP Media Company maintains its principal place of business.
19. Client Agreement
Submission of payment constitutes acknowledgment and acceptance of these terms and conditions.
Electronic signatures, invoice acceptance, online acceptance, email approvals, text-message approvals, and other written electronic communications may constitute evidence of the Client’s agreement to these terms to the extent permitted by applicable law.