🚀 Dispute your Shipment
Help expedite the dispute process by completing the following
🧑💻 TUNL Agent Assisting You
*
Please Select
Cayla
Freya
Maxine
Storm
Bronwyn
Nadine
Kaleb
Dylan
Wade
Saarah
💼 Business Name
*
📧 E-mail
*
Carrier
*
Please Select
FedEx
UPS
TUNL Economy
✈️ Tracking Number
*
The tracking number for the shipment you'd like to dispute
🛠️ What was the reason for your Dispute?
*
Please Select
Shipment Loss
Shipment Damaged
Items Missing From Package
VAT and Duties Charges Too High
Unexpected Additional Charges
Shipment Return Issues
Payment Terms Discrepancies (eg parcel was shipped DDP and receiver is being asked to pay again)
Dispute amount
*
📆 Shipment Date
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-
Month
-
Day
Year
🔍 Dispute Explanation
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Please provide a detailed explanation for your dispute. The more information you can provide, the better 🕵 (eg; my shipment arrived damaged, my shipment is lost etc)
🛍️ Contents of Shipment
*
What items/products did the shipment contain?
📄 Upload your Waybill + Commercial Invoice Here
*
Upload a File
Drag and drop files here
Choose a file
Navigate to your TUNL dashboard, search the tracking number, click view shipment and click download documents (this includes your waybill + commercial invoice together)
Cancel
of
📦 Upload Photos of the Damaged Box and Damaged Items (if applicable) and any other supporting documents to support the dispute
Upload a File
Drag and drop files here
Choose a file
Evidence of the damaged items and shipping box will lead to a succesful dispute
Cancel
of
Submit
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