This Agreement sets out the arrangements governing participation in the Optimise with REPAIRenting® programme. It explains the nature of the programme, the responsibilities of both the participant and Susanna Sweeney, the support provided, and the practical arrangements that apply throughout the programme.

By accepting this Agreement, both parties confirm their commitment to working together in accordance with these terms.

Optimise with REPAIRenting® is a structured therapeutic programme that integrates body-centred psychotherapy, hypnotherapy and psychosensory methods. It is designed to help resolve the emotional and behavioural consequences of trauma and childhood adversity at their source. It strengthens emotional resilience, self-worth, confidence and the personal qualities that support success in life, career and business, while increasing wellbeing and enjoyment of life.

The programme is designed to support these outcomes. Individual results vary according to personal circumstances, participation and other relevant factors, and no particular outcome can be guaranteed.

Optimise with REPAIRenting® is intended for adults who are able to participate fully in a structured therapeutic programme. Before enrolment, suitability will be discussed to help determine whether the programme is appropriate for your current circumstances. If either of us believes your needs would be better met elsewhere, I will explain my reasons and, where appropriate or possible, discuss alternative sources of support.

Exclusions:

• People under 18 years of age.
• People unwilling or unable to participate in the programme as designed.
• People currently receiving inpatient psychiatric care.
• People experiencing acute psychiatric illness that would prevent them from participating appropriately in the programme.
• People seeking crisis intervention.
• People whose current circumstances require a greater level or frequency of therapeutic support than the programme provides.
• People whose physical, cognitive or practical life circumstances prevent them from accessing the programme as described, including the group calls, online learning portal and daily practice.
• People unwilling or unable to respect the confidentiality of other programme participants.
• People whose current needs, following discussion, are considered by either the participant or Susanna Sweeney to fall outside the purpose, structure or support offered by the programme.

Optimise with REPAIRenting® is delivered over 12 weeks and includes the following:

• Six individual 50-minute therapeutic sessions with Susanna Sweeney.
• Weekly 60-90-minute REPAIRenting® group sessions. These sessions are one of the primary therapeutic components of the programme and focus on active therapeutic processing rather than discussion or sharing alone.
• Fortnightly Progress Lab group sessions, length depending on number of participants. These sessions provide orientation, answer questions and support participants in implementing and maintaining progress throughout the programme.
• Access to the online REPAIRenting® learning portal containing programme materials, guidance and supporting resources.
• Daily guided practice of approximately 15 minutes to consolidate and reinforce the work undertaken during the programme.
• Email support from Susanna Sweeney between scheduled sessions where guidance or clarification relating to the programme is required.
• A final individual review session to evaluate progress, review achievements and discuss any appropriate next steps.

• Any potential bonuses that were part of you purchase will be allocated exactly as announced and will be noted on your progress form.

To gain the greatest benefit from the programme, participants agree to:

• Attend all scheduled individual sessions, REPAIRenting® group sessions and Progress Lab sessions wherever reasonably possible.
• Participate actively in the programme and complete the recommended daily practice between sessions.
• Attend all online sessions from a safe, private, quiet location where they are unlikely to be interrupted.
• Ensure they have a reliable internet connection and suitable equipment to participate fully in online sessions.
• Respect the confidentiality and privacy of all other participants and not disclose information shared within the programme.
• Communicate promptly if they are unable to attend a scheduled session.
• Raise any questions or concerns directly with Susanna Sweeney so they can be discussed and addressed appropriately.

Throughout the programme, Susanna Sweeney agrees to:

• Deliver the Optimise with REPAIRenting® programme professionally, competently and in accordance with the current BACP Ethical Framework for the Counselling Professions.

• Provide the individual sessions, group sessions, learning materials and programme support described in this Agreement.

• Maintain appropriate professional boundaries throughout the programme.

• Treat participants with dignity, respect and fairness.

• Maintain confidentiality except where disclosure is required by law or where there is a serious concern regarding the safety of the participant or another person.

• Respond to programme-related emails within a reasonable timeframe during normal working days. Email support is intended to provide guidance relating to the programme and does not replace scheduled therapeutic sessions.

• Discuss any concerns regarding a participant's suitability or ongoing participation openly and professionally, with the aim of acting in the participant's best interests.

Confidentiality is fundamental to creating an environment in which participants feel able to engage openly with the programme.

All personal information shared by participants during individual sessions, group sessions, Progress Lab sessions or by email will be treated as confidential, except where disclosure is required by law or where there is a serious concern regarding the safety of the participant or another person.

Participants are expected to respect the privacy and confidentiality of all other members of the programme. Information shared by other participants must not be disclosed outside the programme without their explicit permission.

To help protect confidentiality, participants agree to:

• Attend all online sessions from a private, undisturbed location where conversations cannot be overheard.

• Not record any individual or group session without the prior written permission of Susanna Sweeney.

• Not distribute, copy or share any programme recordings, materials or information identifying another participant.

While every effort is made to maintain confidentiality within the group, it cannot be absolutely guaranteed because it depends upon every participant honouring these commitments.

The programme fee applicable to your enrolment is the fee presented to you at the time you register for Optimise with REPAIRenting®. By enrolling in the programme, you confirm that you understand and accept the fee and payment option selected at the time of registration.

The payment arrangement applicable to your enrolment is the payment option selected during registration. Payments must be made in accordance with that arrangement.

Where payment is made by instalments, you agree to ensure that each instalment is paid on the agreed date. If a scheduled payment cannot be collected, you agree to contact Susanna Sweeney as soon as reasonably possible to resolve the matter.

Failure to maintain the agreed payment arrangement or take action to resolve the matter, will result in suspension of access to the programme until the outstanding balance has been resolved.

If you enrol online or by another distance-selling method, you have the statutory right to cancel your enrolment without giving a reason within 14 days from the date on which this Agreement is concluded.

No therapeutic services or substantive programme content will be provided during this statutory cooling-off period. During this time, you may complete administrative onboarding activities, including signing this Agreement, completing and returning the diagnostic questionnaire, providing your availability for scheduling and receiving administrative information relating to the programme. The diagnostic questionnaire will not be reviewed until the statutory cooling-off period has expired.

If you cancel your enrolment during the statutory cooling-off period, any refund due will be made in accordance with Irish consumer law.

Once the statutory cooling-off period has expired and the therapeutic phase of Optimise with REPAIRenting® has commenced, programme fees are non-refundable except where required by law or otherwise agreed in writing by Susanna Sweeney.

Withdrawal from the programme after the therapeutic phase has commenced does not cancel your obligation to complete any remaining payments due under the payment arrangement selected at enrolment.

If Optimise with REPAIRenting® cannot be delivered by Susanna Sweeney, an appropriate alternative arrangement will be offered where possible. If this is not possible, any payment relating to services that cannot be provided will be refunded.

Participants are expected to attend all scheduled individual sessions, REPAIRenting® group sessions and Progress Lab sessions wherever reasonably possible.

If you are unable to attend a scheduled individual session, you must provide at least 48 hours’ notice. Individual sessions cancelled with less than 48 hours’ notice will normally be regarded as having been used unless exceptional circumstances apply.

Any decision to reschedule a late cancellation remains at the discretion of Susanna Sweeney. Where reasonable notice is given and an alternative appointment is available, or where exceptional circumstances apply, sessions may be rescheduled.

If Susanna Sweeney needs to cancel an individual session, an alternative appointment will be arranged as soon as reasonably possible.

REPAIRenting® group sessions and Progress Lab sessions cannot be rescheduled if missed.

Recordings

REPAIRenting® group sessions and Progress Lab sessions may be recorded for educational purposes and to support participants in reviewing programme content. Participants will be informed when a session is being recorded.

Recordings may be made available within the secure Optimise learning portal and may remain there as part of the programme’s ongoing educational library for current and future participants.

Where Zoom recording settings allow, participants may not appear visually in the recording. Their contributions may nevertheless be audible where Susanna Sweeney responds to them or where they speak during the session.

Participants may choose to keep their camera switched off and may decline to contribute verbally while a session is being recorded.

Recordings will be stored securely within the learning portal and access will be limited to authorised Optimise participants.

By signing this Agreement, you consent to sessions being recorded and used within the secure Optimise learning portal as described above.

Email support is available throughout Optimise with REPAIRenting® where clarification, guidance or advice relating to the programme is needed.

Email support is intended to complement the scheduled individual and group sessions. It does not replace those sessions and is not designed to provide crisis intervention or a greater level or frequency of support than the programme includes.

Susanna Sweeney will respond to emails within a reasonable timeframe during normal working days. Responses may take longer during weekends, public holidays, periods of illness or annual leave.

Participants are encouraged to make contact if they have questions about the programme or need guidance in relation to the work being undertaken.

As part of Optimise with REPAIRenting®, you will be invited to attend a workshop on a special topic that extends the programme content and supports further development in an area relevant to its aims.

Optimise with REPAIRenting® concludes with a final individual review session. This session provides an opportunity to review your progress, discuss the changes achieved during the programme and consider any areas you may wish to develop further.

Optimise with REPAIRenting® is designed as a complete programme in its own right. Completion of the programme does not create any obligation for either you or Susanna Sweeney to continue working together beyond its scheduled duration.

During or following Optimise with REPAIRenting®, you will typically be offered the opportunity to enrol in REPAIRenting® Signature, a separate, longer-term premium programme for deeper transformation, further personality optimisation and focused progress towards significant life, career or business goals.

 

If you have any concerns about any aspect of Optimise with REPAIRenting®, I encourage you to raise them with me as soon as possible so that we can discuss them and, where possible, resolve them promptly and fairly.

If you wish to make a formal complaint, please do so in writing by email. I will acknowledge your complaint and consider it carefully before providing you with a written response.

As a registered member of the British Association for Counselling and Psychotherapy (BACP), I practise in accordance with the current BACP Ethical Framework for the Counselling Professions. If, after receiving my response, you remain dissatisfied and believe your concern relates to my professional conduct, you may refer the matter to the BACP in accordance with its Professional Conduct Procedure.

 

Personal information collected in connection with Optimise with REPAIRenting® will be processed in accordance with applicable data protection legislation and my Privacy Policy.

Records relating to your participation in the programme, including process notes and electronic records, will be stored securely and treated as confidential. These records will normally be retained for three years following completion of all services provided to you, after which they will be securely destroyed or permanently deleted unless a longer retention period is required or permitted by law.

Details of how your personal information is collected, used, stored, shared and protected, together with your rights under data protection legislation, are set out in my Privacy Policy.

This Agreement constitutes the entire agreement between you and Susanna Sweeney in relation to Optimise with REPAIRenting® and supersedes any previous discussions or understandings relating to the programme.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

This Agreement is governed by the laws of Ireland. Any dispute arising in connection with this Agreement will be dealt with by the courts having jurisdiction under applicable law.