As your query relates to an TGJones gift card that was purchased instore, please contact the TGJones Customer Service team directly.
You can visit their FAQ's help centre at https://tgjonesonliine.co.uk/faq
Alternatively, you can check your gift card balance by clicking here https://SVSbalancechecker/gift-card/balance
If you're unable to find the answer to your query, please contact their team on TBC Monday-Friday, 9:30am-5pm or by visiting TBC