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  • * The maximum amount of time a Full Arch box can be sent out prior to the surgery date must not exceed 48-hours.

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  • * Collections will be arranged a day after the surgery date. We use DPD for this service and they will collect anytime from 9:00am – 6:00pm. Please ensure the parcel is ready to be collected. Failure will result in a £10.50+VAT charge for collection and any subsequent missed collections. If the Full Arch Box is required for a longer period, please contact fab@osstemuk.com.

  • If you are unsure who your Territory Manager is, you can find out here.

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  • * Please ensure that the full arch box is returned in the same condition in which it was received — fully intact and packaged in the two heavy, reinforced boxes. To avoid delays in the issuance of credit notes, kindly ensure that the stock list included in the box is completed accurately, clearly indicating all items used.

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