Leadership Quiz

1. A close friend or business contact suddenly stops replying to your calls and messages. You have no idea what is going on. What’s the best way to lead in this situation?

A. Send daily messages asking things like, "Hey, what’s wrong?" or "Did I make you mad?"B. Give a final caring message, offering help or space if needed.C. Tell mutual friends about the problem and ask them to find out what’s going on.D. Post something vague online hoping they’ll see it.E. Assume they’re jerks and stop trying to reach them.
Correct!

People withdraw for many reasons that have nothing to do with you. A gentle, non-demanding message of support keeps the door open without pressure. Be patient and use a peaceful, caring emotion.
Incorrect. Try again!

2. As a boss, one or more of your staff members oppose you. They criticize your ideas, ignore your instructions or try to make you look bad. What’s the best way to lead them?

A. Confront and embarrass them them during a group meeting.B. Avoid them and stop worrying about it.C. Privately meet, treat them with respect and find out what's going on.D. Tell everyone else about this problem on a regular basis.E. Don't waste your time, replace them.
Correct! Calm, private listening and respect can turn resistance into cooperation. Leaders use patience and understanding to influence—not anger or avoidance. However, if they continue to oppose you, despite your best efforts, they may be happier with another job.
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3. Your teenage daughter is always sad. She refuses to talk to you. She spends most of her time in her room on her phone. What’s the best leadership move?

A. Take away her phone until she talks to you.B. Ignore her attitude and wait for her to grow out of it.C. Find an activity that interests her and do it with her.D. Criticize her laziness and lack of motivation.E. Offer her money to act more social.
Correct! Leading your teenager (or anyone in your care) to take positive action starts with an emotional connection. Showing genuine interest and spending time in her world builds trust and influence.
Incorrect. Try again!

4. One or two of your coworkers constantly complain. They drag everyone else down. What should you do?

A. Lead by example — be cheerful and bring everyone up.B. Avoid and ignore. Who cares? You're not the boss.C.Talk about their complaints with them in front of the group.D. Agree with their complaining to fit in.E. Ask the boss to move you to another team.
Correct! You take over as leader when you set a positive example. Your cheerful emotional tone can shift the group’s mood more effectively than arguing, complaining or avoiding the issue.
Incorrect. Try again!

5. You want a prospective client, valuable job candidate or qualified customer to sign up with you, but he or she is not 100% ready. What's your best leadership action?

A. Give them a limited-time offer with a deadline.B. Keep repeating your main selling points until they agree.C. Leave them alone and look for other candidates.D. Give them an offer they can't refuse.E. Ask questions to understand their concerns, then sincerely explain the benefits of doing as you wish.
Correct! By listening, understanding and connecting your offer to their success, you replace hesitation with trust. Your sincere and optimistic emotion leads them to the positive action you seek.
Incorrect. Try again!

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