CherryGo Senior Errand & Messenger Svcs –General Service Agreement (Website & App)

 

Effective Date:  10/19/25
Welcome to CherryGo Senior Errand & Messenger Svcs (“Provider,” “we,” “our,” “us”, "Team Member"). By booking services through our website (CherryGoHelp.com) or app, you (“Client” or “Family Sponsor”) agree to the following terms and conditions:

1. Scope of Services
Cherrygo Senior Errand & Messenger Svcs provides non-medical errand and support services, including but not limited to:

Grocery shopping and delivery
Prescription pickup (non-medical handling only)
Mail and package drop-off/pick-up
Technology assistance (Basic & simple services)
Companionship check-ins
Pet errands (supply pickup, vet transport of caged pets – no medical handling) 

Medical Courier Services including Stat/Rush deliveries      

⚠️ We do not provide medical care, administer medications, or transport clients as passengers.

2. Family Sponsor Clause
Family members, guardians, or other Sponsors may request and pay for services on behalf of the Client. By booking, the Sponsor accepts full financial responsibility for service fees and reimbursements.

3. Pricing & Payments
Services are billed as flat-fee errands or package plans, as listed on our current price schedule. Hourly rates are NOT prorated. It is a flat hourly rate.                 The base distance is  20 miles within downtown Florence SC. Any deliveries/errands outside of this area will incurr a mileage over base distance fee of $2 per mile.
Payment is required in advance at the time of booking.
Accepted payment methods include credit/debit card, Stripe, PayPal, Zelle, Cashapp, cash, or check (when available).
Purchases made on behalf of the Client (e.g., groceries, household goods) are billed separately and must be reimbursed in full upon delivery. 

4. Cancellation Policy
Bookings canceled with less than 24 hours’ notice are subject to a cancellation fee equal to 50% of the service cost.
If the Provider arrives and the Client is unavailable or refuses service, the full service fee will apply.

5. Liability & Insurance
We carries general liability insurance.
We are not responsible for delays caused by third parties (e.g., store closures, pharmacy delays), product outcomes from purchased items, or damages not directly caused by our negligence.
We reserve the right to refuse service of unsafe or inappropriate requests. We will not subject any Team Member to illegal, crimimal or unethical acts. We also reserve the right to refuse service if a CherryGo Team Member feels unsafe and/or threatened. This refusal is at the discretion of the team member given the situation at the time of refusal. 

6. Safety & Boundaries
We do not handle medication administration beyond pharmacy pickup.
We do not transport Clients as passengers.
Services are provided only in safe and reasonable conditions, this includes safe and passable roadways to the Clients home. If the driveway or road is impassable and poses a hazardous condition for our vehicles and team members, we will not put our vehicles and team members at risk. Services will be cancelled per our Cancellation Policy. 

7. Termination of Services
We may suspend or terminate services for:

Non-payment, repeated cancellations, or unsafe conditions.
Any behavior that poses risk to staff or clients.
The Client/Sponsor may terminate services at any time by providing written notice; any outstanding balances remain due.

8. Agreement to Terms
By booking services on our website or app, you agree that:

You have read and understood this Agreement.
You accept responsibility for timely payment and compliance with all policies.
Digital acceptance (checkbox, signature, or button) constitutes a legally binding agreement.

Acknowledgement of Terms

"I have read and agreed to the Go Senior Sidekick Service Agreement." (Required before booking)