FMS Return, Refund & Warranty Policy
Our goal is to provide a clear and fair policy while protecting customers and preventing misuse. Please read this policy carefully before requesting a return.
View Return Policy Here
1. Return Window & Eligibility
FMS accepts returns within 30 days of delivery for items that meet all of the following requirements:
Unassembled, unused, and in new condition
Factory-sealed boxes are processed fastest
Opened boxes may still be accepted if the product is fully unused, undamaged, and repackaged correctly
All parts, packaging, manuals, accessories, and materials must be included
Return may be refused if any item shows signs of use, assembly, damage, dents, dings, tool marks, or improper repackaging
Crash damage, misuse, operational errors, or improper setup are not eligible for return or refund.
2. Non-Returnable Items
The following items cannot be returned under any circumstances:
Electronics once plugged in or connected
Batteries (all types)
Clearance, discounted, or final-sale items
International orders (outside the US) containing large items (airplanes, 1:10 scale trucks, oversize boxes)
Any product returned that cannot legally be imported back into the country it shipped from (Does not apply to US orders), including items restricted by customs, hazardous materials, or oversize packages that Chinese customs will not accept
3. Return Process (Three Steps)
Step 1: Return Approval
All returns must be approved by FMS before shipment. Unapproved returns may be refused or returned to sender.
Step 2: Return Shipment
If your return is approved, FMS will provide a prepaid return label. To help cover outbound shipping, handling, and return processing costs, approved returns are subject to restocking fees (deducted from the refund). FMS covers all shipping costs only when the error is ours (wrong item, duplicate shipment, etc.). International return policies may vary. See our Return Policy for detailed restocking fee breakdown.
Step 3: Refund Processing
Refunds are issued 3–5 business days after the return is delivered and inspected.
Factory-sealed returns are processed quickest
Open-box returns require longer inspection and may require product testing
Returns showing damage, use, assembly, or repackaging issues may be rejected and not refunded
All refunds are issued to the original payment method only
4. Warranty Coverage (90 Days)
FMS offers a 90-day limited warranty covering manufacturer defects in materials or workmanship.
Not Covered Under Warranty
Crash damage (under any circumstances)
Operational errors, improper setup, or binding mistakes
Wear and tear or component fatigue
Weather, water, wind, temperature, or terrain-related damage
Modifications, upgrades, soldering, rewiring, or third-party electronics
Damage caused by improper storage or lack of maintenance
Misrepresentation of Warranty Claims
If a customer returns an item claiming “defect” or “shipping damage” but Product Support determines the product is:
- Operational
- Damaged from a crash or misuse
- Misrepresented in the claim
Then:
- The return will be denied,
No refund will be issued, and
The customer will be responsible for return shipping to retrieve their item (or it may be discarded after 30 days).
This protects against fraudulent warranty claims, such as returning crashed aircraft as “shipping damage.”
5. Defective or DOA Items
If you believe your item is defective or DOA, contact FMS within 7 days of delivery.
Please provide:
Name
Order number
Delivery date
Detailed description of the issue
Clear 360° photos or video with good lighting
Proof of purchase if not from fmshobby.com
Product Support will diagnose the issue and determine the correct resolution.
Resolutions vary by product and situation and are determined solely by Product Support.
6. Shipping Damage or Loss
Lost Packages (Before Delivery)
Contact us to begin a shipper claim.
Stolen Packages (After Delivery)
Not covered by FMS. See Seel protection below.
Visible Damage on Delivery
Refuse the shipment if possible
If accepted, contact FMS within 7 days with photos of the box and product
7. Missing Parts
Before contacting support, thoroughly check the entire product box.
Small parts are sometimes packed inside the aircraft or vehicle box.
All warehouse orders are logged with video and weight verification.
8. International Orders (Outside US)
No returns are accepted for international orders containing large items
International customers must pay all return shipping costs
Returns may be refused if the product cannot legally be imported back into the U.S. or country of origin
9. Seel Shipping Protection (Optional at Checkout)
Customers may purchase Seel Worry-Free Shipping Protection at checkout.
Seel covers:
- Lost packages
- Stolen packages
- Damaged packages
Important details:
Claims must be filed directly by the customer with Seel
FMS cannot file or manage claims on your behalf
More information and instructions can be found here:
https://resolution.seel.com
10. Excluded Reasons (Not Covered by Return Policy)
The following situations are not covered by our return policy and are not eligible for refund/return approval under these circumstances:
Delivered-package responsibility: FMS is not responsible for damage, loss, or theft occurring after the carrier marks the package as delivered.
Abnormal use / modifications: FMS is not responsible for failures, usage issues, wear and tear, damage, accidents, or injury resulting from abnormal use, misuse, modifications, non-approved upgrades, or operation in unsuitable conditions (including weather and terrain).
Operator/setup issues: Issues caused by user setup or operation—such as improper binding, incorrect calibration, altered settings, incorrect assembly/handling, or operator error (response time, hitting the wrong control, etc.)—are not covered and related warranty/coverage requests may be rejected.
Note: These exclusions do not change the basic 30-day return eligibility for items that meet the published return condition guidelines.