Organizational Communication Assessment (OCA)

Organizational Communication Assessment
Just like high blood pressure, poor communication often goes unnoticed until it causes serious damage.

This 3-minute assessment helps you identify where communication in your organization is healthy—and where hidden pressure may be building up.

Rate each statement on a scale from 1 (Strongly Disagree) to 5 (Strongly Agree). Be honest—this is for your insight only.
Section 1: Executive Communication

How clearly and consistently does leadership communicate direction and purpose?
Leaders consistently communicate a clear, inspiring vision for the organization.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Employees understand how their work contributes to the company’s goals.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Senior leaders are visible, approachable, and transparent in their communication.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Key messages from the top are reinforced consistently across departments.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Executive_Score
Section 2: Managerial Communication

How effectively do managers translate direction into daily action?
Managers regularly give constructive feedback and coaching.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Team members feel comfortable raising concerns or new ideas.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Expectations and priorities are clearly communicated.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Managers connect individual goals to the organization’s broader objectives.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Manager_Score
Section 3: Team Communication

How well do your teams collaborate and share information?
Team meetings are focused, productive, and collaborative.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Conflict is handled quickly and respectfully.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Team members listen actively and build on each other’s ideas.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Information and updates are shared openly and efficiently.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Team_Score
Section 4: Customer Communication

How effectively do employees communicate with customers and represent the organization?
Employees can clearly articulate your organization’s value proposition.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Customer concerns are addressed with empathy and accountability.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Frontline employees have the authority and skill to resolve customer issues.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Feedback from customers is shared internally and acted upon.

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Customer_Score
Total Score
Diagnosis

Organizational Communication Assessment

Section 1: Executive Communication

Section 2: Managerial Communication

Section 3: Team Communication

Section 4: Customer Communication

Your Organizational Communication Health Score