You can always press Enter⏎ to continue
Coaching & Accountability
19
Questions
START
1
Please select the restaurant where the incident took place
*
This field is required.
Northgate
North Academy & I-25
Previous
Next
Submit
Press
Enter
2
Date
*
This field is required.
/
Date
Month
Day
Year
Previous
Next
Submit
Press
Enter
3
Your Name
*
This field is required.
Previous
Next
Submit
Press
Enter
4
Coaching or Accountability
*
This field is required.
Team Member Coaching:
Intended to track gaps in training, skills, or habits in order to help a
Team Member
grow.
Accountability:
Used to address repeated issues or unmet expectations after prior coaching. This would also include
egregious issues
in violation
to
our team norms. **This form triggers a follow up meeting by a Director or Manager.**
Coaching
Accountability
Previous
Next
Submit
Press
Enter
5
Coaching / Accountability / Smart Shop
Team Member Coaching:
Intended to track gaps in training, skills, or habits in order to help a
Team Member
grow.
Smart Shop:
Select this option to track opportunities identified when performing a Smart Shop. You are
required to coach
the Team Member on the standard they missed prior to submitting this form.
Accountability:
Used to address repeated issues or unmet expectations after prior coaching. This would also include
egregious issues
in violation
to our team norms. **This form triggers a follow up meeting by a Director or Manager.**
Coaching
Smart Shop (FOH)
Accountability
Smart Shop (BOH)
Previous
Next
Submit
Press
Enter
6
Team Member Name
*
This field is required.
The Team Member/Leader for whom this form is being submitted
First Name
Last Name
Previous
Next
Submit
Press
Enter
7
Which Smart Shop product was the team member assessed on?
Chick-fil-A Sandwich
Grilled Sandwich
8 Count Nugget
Medium Waffle Fry
Previous
Next
Submit
Press
Enter
8
Chick-fil-A Sandwich - Missed Smart Shop Opportunities
Package Staining
Bag Fold
Bun Coverage
Coater Consistency
Bald Spots
Bun Condition
Crown Toast
Heel Toast
Pickles
Previous
Next
Submit
Press
Enter
9
Grilled Sandwich - Missed Smart Shop Opportunities
Package Staining
Sleeve
Bun Condition
Crown Toast
Heel Toast
Carbon Build Up
Leaf Lettuce
Previous
Next
Submit
Press
Enter
10
8 Count Nugget - Missed Smart Shop Opportunities
Package Staining
"N" Tab
Bare Spots
Coater Consistency
Scraps
Nugget Count
Previous
Next
Submit
Press
Enter
11
Waffle Fry - Missed Smart Shop Opportunities
Fullness
Even Cook
Fry Color
Broken Pieces
Previous
Next
Submit
Press
Enter
12
Which Smart Shop position was the Team Member assessed on?
Order Taker
Meal Delivery
Register
Serving
Previous
Next
Submit
Press
Enter
13
OT - Missed Smart Shop Opportunities
Please select all missed Opportunities that you coached the Team Member on
Warm Welcome
Fond Farewell
Repeat Order
Asked about Sauces
Guest Name - TWICE
Nametag Visible
Yellow Vest Worn
Menu Available
Acknowledge Guest Immediately
CORE 4 - Smiling
CORE 4 - My Pleasure
CORE 4 - Friendly Tone
CORE 4 - Eye Contact
Previous
Next
Submit
Press
Enter
14
Meal Delivery - Missed Smart Shop Opportunities
Please select all missed Opportunities that you coached the Team Member on
Warm Welcome
Fond Farewell
Guest Name
Nametag Visible
Yellow Vest Worn
Acknowledge Guest Immediately
Drink spilled outside of Cup
CORE 4 - My Pleasure
CORE 4 - Eye Contact
CORE 4 - Friendly Tone
CORE 4 - Smiling
Provide Direction to Guest (Pull out Lane)
Other
Previous
Next
Submit
Press
Enter
15
Register - Missed Smart Shop Opportunities
Please select all missed Opportunities that you coached the Team Member on
Warm Welcome
Fond Farewell
Repeat Order
Asked about Sauces
Guest Name - TWICE
Acknowledge Guest Immediately
Drink spilled outside of Cup
CORE 4 - Smiling
CORE 4 - My Pleasure
CORE 4 - Friendly Tone
CORE 4 - Eye Contact
Provide Direction to Guest (PU Sign / Table Marker)
Other
Previous
Next
Submit
Press
Enter
16
Serving - Missed Smart Shop Opportunities
Please select all missed Opportunities that you coached the Team Member on
Fond Farewell
Guest Name
Drink spilled outside of Cup
Fries not Full
CORE 4 - My Pleasure
CORE 4 - Smiling
CORE 4 - Eye Contact
CORE 4 - Friendly Tone
Previous
Next
Submit
Press
Enter
17
Are you completing this form about a Leader?
*
This field is required.
Remember our Team Norms:
We Deliver the Meal to the Right Address
We Seek First to Understand
Prior to submitting an Accountability Form for a leader, reach out and take the time to meet with them. If you believe an Accountability Form is still warranted, please continue to submit and this will initiate a follow up meeting with a Director.
YES
NO
Previous
Next
Submit
Press
Enter
18
Describe the issue
*
This field is required.
Previous
Next
Submit
Press
Enter
19
Team Member/Leader has been Contacted
Coaching
: This should occur
in the moment
while working with the Team Member. If the Team Member is not present, and you believe the issue should be tracked, please communicate the opportunity to the Team Member by sending them a
Slack DM
Met in person
Sent Slack DM or Text
Spoke over the Phone
Did not meet nor speak with the Team Member or Leader
Previous
Next
Submit
Press
Enter
20
Why were you
unable
to meet with the Team Member or Leader prior to submitting this form?
*
This field is required.
Remember our Team Norms:
We Deliver the Meal to the Right Address
We Seek First to Understand
Previous
Next
Submit
Press
Enter
Should be Empty:
Coaching & Accountability Form
[Edit]
Question Label
1
of
20
See All
Go Back
Submit