Coaching & Accountability Form

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Please select the restaurant where the incident took place* This field is required.

NorthgateNorth Academy & I-25

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Date* This field is required.

Date

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Your Name* This field is required.

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Coaching or Accountability* This field is required. Team Member Coaching: Intended to track gaps in training, skills, or habits in order to help a Team Member grow. Accountability: Used to address repeated issues or unmet expectations after prior coaching. This would also include egregious issues in violation to our team norms. **This form triggers a follow up meeting by a Director or Manager.**

Coaching Accountability

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Coaching / Accountability / Smart ShopTeam Member Coaching: Intended to track gaps in training, skills, or habits in order to help a Team Member grow. Smart Shop: Select this option to track opportunities identified when performing a Smart Shop. You are required to coach the Team Member on the standard they missed prior to submitting this form. Accountability: Used to address repeated issues or unmet expectations after prior coaching. This would also include egregious issues in violation to our team norms. **This form triggers a follow up meeting by a Director or Manager.**

Coaching

Smart Shop

Accountability

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Team Member Name* This field is required.The Team Member/Leader for whom this form is being submitted

First Name

Last Name

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Which Smart Shop position was the Team Member assessed on?

Order Taker

Meal Delivery

Register

Serving

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Meal Delivery - Missed Smart Shop OpportunitiesPlease select all missed Opportunities that you coached the Team Member on

Warm Welcome

Fond Farewell

My Pleasure

Guest Name

Nametag Visible

Yellow Vest Worn

Acknowledge Guest Immediately

Drink spilled outside of Cup

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Register - Missed Smart Shop OpportunitiesPlease select all missed Opportunities that you coached the Team Member on

Warm Welcome

Fond Farewell

Repeat Order

My Pleasure

Asked about Sauces

Guest Name

Acknowledge Guest Immediately

Drink spilled outside of Cup

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Serving - Missed Smart Shop OpportunitiesPlease select all missed Opportunities that you coached the Team Member on

Fond Farewell

My Pleasure

Guest Name

Drink spilled outside of Cup

Fries not Full

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Are you completing this form about a Leader?* This field is required. Remember our Team Norms: We Deliver the Meal to the Right Address We Seek First to Understand Prior to submitting an Accountability Form for a leader, reach out and take the time to meet with them. If you believe an Accountability Form is still warranted, please continue to submit and this will initiate a follow up meeting with a Director.

YESNO

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Describe the issue* This field is required.

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Team Member/Leader has been ContactedCoaching: This should occur in the moment while working with the Team Member. If the Team Member is not present, and you believe the issue should be tracked, please communicate the opportunity to the Team Member by sending them a Slack DM

Met in person

Sent Slack DM or Text

Spoke over the Phone

Did not meet nor speak with the Team Member or Leader

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Why were you unable to meet with the Team Member or Leader prior to submitting this form?* This field is required. Remember our Team Norms: We Deliver the Meal to the Right Address We Seek First to Understand