Thrive Gyms Member Survey
We would really like the opportunity to support you and improve our services so please be as open and honest as possible, Thank you!
What is your gender?
Please Select
Female
Male
Transgender
Gender-neutral
Prefer not to say
How old are you?
20-30
31-40
41-50
51-60
61-70
71-80
How long have you been a member at Thrive Gyms?
0-3 months
3-6 months
6-12 months
12-24 months
24 months +
On a scale of 1-10 please rate the following products and services
Staff skills and expertise?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
Staff friendliness?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
Cleanliness?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
Session availability?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
Equipment availability?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
Social Calendar and Events?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
Small Group Personal Training Feedback
On a scale of 1-10, how would you rate the quality of your Small Group Personal Training Sessions?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
What can we do to improve your experience in Small Group Personal Training sessions?
Larger Group Session Feedback
Do you currently attend any of our larger group sessions?
Please Select
Yes
No
If yes what sessions do you attend?
Cardio
Conditioning
Super Saturday
Pilates
Yoga
On a scale of 1-10, how would you rate the quality of your larger group sessions?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
What can we do to improve your experience in larger group sessions?
If no, what has stopped you attending? Any further details please note below
The times don't work for me
I don't have enough time
I'm not sure what they are
I find them intimidating
I don't feel fit enough
I didn't enjoy them
Other (please note below)
Check ins and Support
When was the last time you had a check in with a coach?
Please Select
In the last month
In the last 3 months
In the last 6 months
In the last year
Not since I joined
What could we do to support you further you to reach your goals?
On a scale of 1-10 how likely are you to recommend us to a friend?
Not Satisfied
1
2
3
4
5
6
7
8
9
Extremely Satisfied
10
1 is Not Satisfied, 10 is Extremely Satisfied
What could we do to improve your overall experience at Thrive?
Thank you for taking time to give us your feedback Vicky, Jon and your Team at Thrive
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