MNBC Citizen/Community Website Feedback Survey
We’re improving the Métis Nation British Columbia website and would love to hear your input. This survey about the website and how it functions takes ~7–10 minutes. Your answers are anonymous unless you choose to share contact info for a follow-up. Thank you—maarsii!
Name
First Name
Last Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
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A) About You
Which best describes you?
*
MNBC Citizen
Applying for citizenship
Self-identifying Métis
Family member of a citizen
Community leader/staff
Service provider
General public
Prefer not to say
Where in BC are you?
*
Please Select
Region 1 (Vancouver Island & Qathet)
Region 2 (Lower Mainland)
Region 3 (Thompson & Okanagan)
Region 4 (Kootenays)
Region 5 (North Central)
Region 6 (Northwest)
Region 7 (Northeast)
Outside BC
Prefer not to say
How often do you visit mnbc.ca?
*
Daily
Weekly
Monthly
A few times a year
First time
Which devices do you use?
*
Phone
Computer
Tablet
Public/shared device (library, school, etc.)
Do you use assistive tech?
*
Screen reader
Screen magnifier
Voice control
Keyboard only
Captions/Transcripts
None
Prefer not to say
What is the Internet connection like where you usually browse?
*
High-speed
Spotty/limited
Mobile data only
Prefer not to say
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B) Visiting the Site
When you visit the site, what do you most often need? (select up to 5)
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Apply for MNBC Citizenship / check requirements
Renew/replace my Citizenship card
Find a Chartered Community or regional contact
Health programs (e.g., counselling, workshops, Métis Health Experience)
Skills training, jobs, or student supports (STEPS/METP)
Grants/funding (e.g., sports, wellness, culture)
Housing, family, and child services info
Culture, heritage, and language resources
Governance info (Constitution, Senate, legislation, elections)
Events and news
Other
Could you complete those tasks today on the website?
*
Strongly Disagree
1
2
3
4
Strongly Agree
5
1 is Strongly Disagree, 5 is Strongly Agree
If not, what stopped you?
Couldn’t find the page
Confusing wording
Broken link
Form/PDF issue
Login/account issue
Took too long
On a phone—layout hard to use
Other
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C) Finding information
What information were you seeking on your most recent visit?
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Were you able to find it?
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Yes, easily
Yes, after effort
No
If you used the website’s search or menus, what words did you try or what labels confused you?
*
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D) Content Quality and Gaps
Is any important content missing, in your opinion?
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Is there content that seems out-of-date or should be removed?
*
Are any forms or PDFs hard to use (download, fill, submit, on phone)?
*
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E) Cultural Safety, Language, and Representation
Do you feel culturally represented and respected in images, language, and examples?
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Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
Would you like more content in Michif or other languages?
Southern Michif (Heritage Michif)
Northern Michif (Cree Michif)
Michif French
French
Other
Are there topics that should carry content advisories (e.g., residential school history) or be presented differently?
*
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F) Accessibility and Ease of Use
How easy is the site to read and navigate on your phone?
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Hard to read/navigate
1
2
3
4
Very easy
5
1 is Hard to read/navigate, 5 is Very easy
When you use only your keyboard (for example, using the Tab key to move around), is it always clear which button, link, or field is currently highlighted or selected?
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Not clear
1
2
3
4
Very clear
5
1 is Not clear, 5 is Very clear
Do videos/docs have captions, transcripts, alt text when you need them?
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None
1
2
3
4
All available
5
1 is None, 5 is All available
Tell us about any barriers you experienced (contrast, small touch targets, tiny text, timeouts, etc.).
*
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G) Comparative Examples
Are there organizations with similar services whose websites work well for you?
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Any websites (any sector) you’d like us to borrow ideas from? What specifically—look/feel, structure, or features?
*
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Overall Satisfaction and Follow-Up
Overall, how satisfied are you with mnbc.ca today?
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Not satisfied at all
1
2
3
4
Very satisfied
5
1 is Not satisfied at all, 5 is Very satisfied
How likely are you to recommend the website to other Citizens? (0–10)
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Not likely at all
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not likely at all, 10 is Extremely likely
May we contact you for a short follow-up interview or a usability session?
*
Yes
No
If you selected Yes, please provide your contact information (email or phone)
*
Please put "N/A" if you selected No
Anything else you want us to know?
Please verify that you are human
*
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