Nondiscrimination & Accessibility Notice
Honoring Dignity. Celebrating Diversity. Ensuring Access.
At The Villa Health, we believe true healing is only possible in an environment where every person feels seen, valued, and safe. Guided by our mission and values, we are committed to providing equitable, affirming, and accessible care to all community members.
Our Commitment
The Villa Health complies with federal and state civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, pregnancy, sexual orientation, gender identity, religion, genetic information, veteran or military status, or any other legally protected characteristic.
Accessibility & Language Services
To ensure equitable access to care, The Villa Health provides the following free of charge:
- Qualified interpreters and translated materials for individuals whose primary language is not English.
- Communication support and alternative formats (such as sign language, large print, audio, or electronic formats) for individuals with communication or access needs.
If you need these services, please contact us:
- (360) 209-4449
- contact@thevillahealth.com
Filing a Complaint
If you believe The Villa Health has not met your rights or has discriminated in any way, you may file a complaint:
- With The Villa Health: Your voice matters. At The Villa Health, raising a concern will never lead to retaliation or limit your access to care.
- With the U.S. Department of Health & Human Services, Office for Civil Rights (OCR): 200 Independence Avenue, S.W. Washington, D.C. 20201 Phone: 1-800-368-1019, TDD toll-free: 1-800-537-7697 Email: OCRMail@hhs.gov Online: https://www.hhs.gov/ocr/complaints/index.html
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With the Washington State Department of Health (for WA services): Phone: 360-236-4700 Website: www.doh.wa.gov
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With the Oregon Health Authority, Division of Equity and Inclusion (for OR services): Phone: 971-673-1240 Website: www.oregon.gov/oha