Base Fee: $10.00 per leg (charged per one-way trip)
Distance Charge: Total kilometres × applicable rate (Standard or WAV rate depending on vehicle)
Waiting Time Fee:
• First 15 minutes – FREE
• After 15 minutes – $17.50 per 15-minute block
• Applies when delayed at hospital, discharge, long appointments, or when assistance is required.
Total Formula:
(Base Fee + Distance Charge) × Return Multiplier + Waiting Time Fee