TERMS AND CONDITIONS
The following terms and conditions apply to all Parents/Guardians/Pupils enrolled at Talent Tuition.
MISSED SESSIONS
The following terms and conditions apply to missed sessions:
11. They are transferable between enrolled siblings only, at the discretion of Talent Tuition and the missed session to be transferred must be of the same value. Additional payments must be made to cover any differences before use.
12. Missed sessions can only be used during enrolment and in the current academic year the missed lesson was acquired but can be used for any open sessions (during enrolment) other than the normal session pupils are scheduled to attend (subject to availability).
13. They must be scheduled and booked in advance (subject to clause 16 below) and if you are unable to attend the scheduled missed session, 24 hours’ notice is required.
14. Any sessions missed where advanced payments are made are still eligible for a missed session.
15. All payments for missed sessions are non-refundable and need to be redeemed during the pupil’s enrolment at Talent Tuition.
16. Missed sessions are for one-time use only and if a scheduled missed session is missed, no subsequent missed session can be booked for the same missed session, see clause 13.
17. Missed sessions will not automatically be accrued due to an absence. In order to accrue a missed lesson, Talent Tuition must be informed via a text message of the absence in advance of the session taking place. Cut-off periods are as follows:
i) Any weekday session, Talent Tuition must be informed of any absence before 9:30 am on the day of the session to take place in the weekday (Monday - Friday).
ii) Any weekend session, Talent Tuition must be informed of any absence before 5:30 pm on the Friday prior to the weekend session taking place (Saturday - Sunday).
18. Any notification of absence after the aforementioned times above will mean the sessions will still be charged and a missed session will not be issued for use.
19. All sessions are charged, whether they are attended or not attended by the pupil/your child. This is regardless of reason and will include any holiday periods Talent Tuition is open.
20. If further sessions open, missed sessions are eligible for use in these sessions.