We value your time and ours. All appointments at Klashed Aesthetics are subject to the following terms:
Booking Retainer
A non-refundable booking retainer is required to secure every appointment. This retainer will be applied toward your treatment on the day. By paying your retainer and submitting your ID, you agree that retainers are strictly non-refundable under all circumstances.
Cancellations and No-Shows
All bookings at Klashed Aesthetics are final. Any cancellations or reschedules made with less than 72 hours (3 days) notice will incur a charge of 50% of the total treatment cost, in addition to forfeiting your retainer.
Any service booked with our Lead Injector is also subject to the same 72 hours (3 days) cancellation policy for standard appointments and will incur a 50% charge of the minimum bespoke package if cancelled.
If a package is booked, the client must receive that package as scheduled. Treatments cannot be downgraded or exchanged for other services. Clients may upgrade to a higher-value package but downgrades are not permitted.
Tour Appointments are limited and scheduled around fixed travel dates.
Tour Cancellations & Rescheduling policy:
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One reschedule is permitted only if requested more than 7 days before the scheduled appointment and is subject to availability.
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Any request to reschedule within 7 days of the appointment will be treated as a cancellation.
No rescheduling is permitted for same day cancellations or no shows.
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Any cancellation will result in the booking retainer being forfeited.
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Any cancellation made more than 7 days before the appointment will not incur additional charges beyond the forfeited booking retainer.
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Any cancellation made within 7 days of the appointment will incur a charge equal to 50% of the minimum package price.
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No shows and same day cancellations will be charged at 100% of the minimum package price.
Card Verification Authorisation
A temporary $1 verification charge may be applied to your card to verify your payment details. This charge is temporary and will be reversed by your card issuer. By proceeding, you authorise this verification charge and confirm that your card may be charged in accordance with our booking, cancellation, and no show policies.
I understand that cancelling, freezing, or changing my card does not release me from my financial obligations under these terms.