Complaint Form

Complaint Form
This form can be used to make a formal complaint about our services, decisions, facilities, staff, or conduct.

The process is free, fair, and confidential. Lodging a complaint will not affect your studies or future training.

Please complete the form below with your personal details and as much information as possible about your complaint.

Your Complaint Form will be submitted to our Management Team who will acknowledge receipt of your complaint and respond to you within 5 business days.

If you experience difficulties with this form or would prefer to speak to someone by phone or in person, please contact us on 1300 366 015.
1. Your details
Name*

First NameLast Name
Student identification number (if known)
Phone number
Please enter a valid phone number.
Email*
example@example.com
Preferred contact method*

PhoneEmail
Support person (if any)
If applicable, please include the name and relationship of your support person
2. Details of your complaint
Which training organisation does your complaint relate to?*

Arbortrim Australia Pty Ltd (RTO 3562)Foresite Training Pty Ltd (RTO 22227)
Describe what happened and why you are unhappy. Please include who was involved, dates, and any relevant details.*
Have you spoken to anyone about this?

YesNo
If yes, who did you speak to and what was discussed?
3. Desired outcome
What would you like us to do to resolve your complaint?*
4. Supporting documentation
If applicable, please upload any documents that may help in reviewing your complaint. (eg: emails, screenshots, letters, forms)

Cancelof
5. Declaration
I confirm that the information provided is true and accurate to the best of my knowledge
Signature*

Clear
Date*

DayMonthYear
Date
Thank you for taking the time to submit your complaint and for bringing your concerns to our attention. We appreciate your feedback and will carefully review the matter to ensure a prompt and fair resolution.
Should be Empty:

Complaint Form

1. Your details

2. Details of your complaint

3. Desired outcome

4. Supporting documentation

5. Declaration