R:evolve Recycle Customer Survey 2025
This annual customer service review is important to us as it is our chance to reach out to you, to improve and shape services in the future. Thank you for taking the time to help us get better. The survey will around 4 minutes to complete depending on the level of information you give.
How often do you use R:evolve Recycle services?
Weekly
Monthly
quarterly
annually
Never
Never heard of it?
Swap Shop Rutherglen
thrift + gift Cambuslang
Wee Jinty's Haberdashery
Workshops
Roots Community Cafe
Roots Community Garden
Community market stall events
Clothing Bank/Referral
Volunteering
Were you aware of all the products and services R:evolve Recycle provide from the list above?
Yes, very aware
Some of it was new to me
I had no clue!
How satisfied are you with R:evolve Recycle products or services?
Very Satisfied
Satisfied
Neutral
Unatisfied
Very Unsatisfied
Quality
Price
Customer service
Range of products/services
Availability of products/services
Volunteering opportunities
Opening times
Location
Compared to other second hand stores you have used, please rate R:evolve Recycle
1
2
3
4
5
1- worst 5 - best
Why do you choose R:evolve Recycle over other second hand shops? (Select all that apply)
I get points for the items I donate
I love the concept and want to support it
You are in my local area
The quality and selection
The warm welcome
I know people who volunteer/work there
Its more than just a clothes shop to me
Im a volunteer or partner organisation
It has saved me! (money, carbon footprint, waste etc.)
Other
How has your experience of using R:evolve Recycle changed your attitude towards second hand clothing?
I opt more for second hand clothing now
I always choose second hand, so no change for me
I opt less for second hand clothing now
I never choose second hand clothing anyway
Since using R:evolve Recycle has your household spending on clothing...
Increased
Decreased
Stayed the same
I don't know?
Has R:evolve Recycle improved your quality of life?
Yes, definitely
Maybe (skip next question)
I don't think so (skip next question)
If you answered Yes above, please give an example of how the project has improved your quality of life?
Example: It has helped me access free clothing when I've struggled financially.
R:evolve Recycle's mission is to reduce the impact of fast fashion on the planet by sharing, repairing or up-cycling pre-loved clothing, textiles and accessories. Is our mission clear to you as a customer?
Yes
Sometimes
No
Has our mission to reduce the impact of fast fashion on the planet inspired you to take action against climate change?
Yes
Maybe
No
Our volunteers are crucial to our work, please use this section to big up one you love or highlight the difference they have made in your life. Don't worry if you don't know their name just give a general description and were they volunteer.
Do you or someone you know fancy joining us as a volunteer in retail, sorting, gardening or hospitality? Yes, simply leave your email address and we will send you more information.
name@example.com
How do you keep up to date with R:evolve Recycle activities and updates?
Tick all that apply
Instagram
Facebook
TikTok
Email
Website
Posters
Pop in and ask
Word of mouth
Attending workshops
Newsletter
Other media
Please add any additional comments, suggestions, feedback. Your ideas shape us.
Name
First Name
Last Name
Phone Number to be added to our Hamper Draw on 23rd November 2025. Please only add your details if you have not missed the draw and are able to collect the Hamper from our office before 22nd December.
Please enter a valid phone number.
Submit with thanks x
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