1. Membership Payments & Billing
• Memberships are billed monthly to the card on file.
• Billing date is the day that you sign up and will recur monthly.
• A valid card must remain on file at all times.
• All payments are final and non-refundable.
• If a payment fails, you will be invoiced immediately. Unpaid invoices suspend booking privileges until the balance is paid in full.
• Chargebacks or disputes against legitimate charges result in permanent booking bans and legal/administrative fees.
2. Cancellations & Policy Enforcement
• Memberships may be canceled only after the first billing cycle.
• Cancellations must be submitted via text to (615) 913-0742 before the next billing date to avoid future charges.
• $30 late cancellation/late reschedule fee applies for cancellations made within 24 hours of appointments.
• Missed or canceled membership payments result in loss of rollovers and benefits.
3. Membership Benefits
3. Membership Benefits & Plan Details
Membership benefits vary based on the selected membership tier. Benefits apply only while the membership remains active and in good standing.
Chosen One 60 — $100/month
Includes:
• One (1) 60-minute massage session per month
• Choice of Relaxation Massage or Deep Tissue Massage
• Complimentary Hot Stones enhancement
• Complimentary Aromatherapy enhancement
• Individual membership only (no additional members permitted)
• Access to discounted pricing on additional monthly sessions
• Additional enhancements available for purchase as add-ons
Chosen One 75 — $135/month
Includes:
• One (1) 75-minute massage session per month
• Access to any available massage style
• Complimentary Hot Stones enhancement
• Complimentary Aromatherapy enhancement
• Complimentary Cupping enhancement
• Complimentary Gua-Sha enhancement
• One (1) additional member may be added under the membership
• Discounted add-on services
• Birthday perk provided during birthday month
• 10% discount on gift shop items
• Discounted pricing on additional monthly sessions
Chosen One 90 — $175/month
Includes:
• One (1) 90-minute massage session per month
• Access to any available massage style
• Complimentary Hot Stones enhancement
• Complimentary Aromatherapy enhancement
• Complimentary Cupping enhancement
• Complimentary Gua-Sha enhancement
• Up to two (2) additional members may be added under the membership
• Access to time extension upgrades when available
• Discounted add-on services
• Birthday perk provided during birthday month
• 15% discount on gift shop items
• Priority wellness benefits and scheduling considerations
• Member pricing on additional monthly sessions
Additional Membership Terms
• Membership benefits are non-transferable and have no cash value.
• Unused monthly sessions may roll over only while membership remains active and payments remain current.
• Missed or failed membership payments may result in forfeiture of rollover sessions and membership benefits.
• Free monthly membership massages may not be upgraded to mobile sessions.
• Additional monthly massages may be upgraded to mobile sessions for a $75 travel fee.
• Complimentary enhancements and discounts cannot be exchanged, substituted, or redeemed for cash or credit.
• Chosen Massage and Wellness reserves the right to modify membership perks, enhancements, or promotional benefits with reasonable notice to members.
4. Right to Refuse Service
Chosen Massage and Wellness reserves the right to refuse service to any client for any reason, including but not limited to: inappropriate behavior, harassment, repeated cancellations, or policy violations.
5. Legal & Agreement
• By submitting this form, you acknowledge that you have read, understood, and agreed to all terms and conditions of Chosen Massage and Wellness.
• You understand this is a legal agreement.
• All disputes will be governed by Tennessee law under Davidson County jurisdiction.