FMANZ Service Provider of the Year

Eligibility Criteria

Nominee: Nominees must be service providers contracted to deliver outsourced facilities management services and/or provide services that support FM professionals in the strategic and operational management of facilities. Their work should contribute to the effective functioning and stewardship of the facility’s physical assets, creating environments that are safe, sustainable, efficient, and productive for all occupants and visitors.

FMANZ membership: As of 2026, you don’t need to be an FMANZ member to enter these awards. We welcome nominations from across the wider facilities management community, and the judging criteria place strong value on your contribution to the FM industry as a whole.

For this award, non-members are required to pay an entry fee of $700 +gst.

If any member of the nominated team is an FMANZ individual or corporate member, please list their name, role, and membership number or status. This is optional and will not affect eligibility.

Submission requirements: Nominations must be submitted using this form, which is the official FMANZ awards nomination form. You must address all judging criteria and include a signed declaration.

Judges’ decision: The judges' decision to accept or decline any nomination is final.

Ineligibility: Judges, awards committee members, and FMANZ Board members are not eligible to be nominated.

Nomination limit: An individual may nominate only one organisation per year in this category.

Awards celebration: If shortlisted, nominees must send at least one representative to the awards celebration at their own expense.

Self-nomination: Self-nominations are welcome in this category; however, at least one written client endorsement must be included to support the submission. Client endorsements may be internal or external to the nominee’s organisation.

Judging process: The second stage of judging will involve a 45-minute interview, and nominees must be available for this. Teams shortlisted for an interview are encouraged to have three representatives present during the interview. The timing of interviews will be confirmed as soon as finalists are decided. If the judges determine that no nominations meet the required standard, no award will be given in that category.

Referee verification: Judges have the right to contact referees to validate any information provided. References may be followed up, especially if multiple nominations are ranked closely. 

Nominee continuity: Once nominated, a nominee cannot be removed from consideration. If a nominee departs from the organisation, team, or project after their nomination, they remain eligible to be judged and to receive the award, except in exceptional circumstances as determined by the awards committee.

Guidelines for nominators

To ensure your nomination is clear, strong, and stands out, please consider the following tips:

• Eligibility: Ensure the nominee meets all the eligibility criteria outlined above.
• Answer questions clearly: Read each question thoroughly and respond clearly, concisely, and directly. The explanatory notes provided for each question will help you understand what the judges are looking for.
• Provide supporting evidence: Back up your claims with examples and evidence. Quantified data, such as percentage improvements or cost savings, will strengthen your nomination.
• Highlight innovation & service excellence: Where relevant, provide details about innovative practices, exceptional service delivery, or significant achievements.
• Avoid jargon & abbreviations: Use clear language and avoid abbreviations or industry-specific terms that judges may not understand.
• Proofread your submission: Ensure your grammar, spelling, and punctuation are correct.
• Adhere to word limits: Stay within the prescribed word limit. Judges will disregard any content that exceeds this limit.
• Provide comprehensive information: The judges will assess your nomination solely based on the information provided, so be thorough and don’t assume they know anything beyond what’s written.
• Supplementary materials: You are encouraged to include additional supporting information, such as client references, feedback, performance appraisals, financial data, surveys, project descriptions, etc. All supplementary information will be treated confidentially.
• Review your nomination: Before submitting, have someone review your nomination to ensure it reads well and answers all criteria clearly.
• One nomination per team: Only one nomination per team is allowed in this category.

By following these guidelines, you’ll give your nomination the best chance to succeed. Good luck!

Please complete all mandatory fields as indicated by the red asterix.

Introduction: Summary statement about the service provider you are nominating (150 words max)

Please provide a brief overview of the service provider you are nominating, outlining who they are, what they do, and what makes them worthy of this nomination. Highlight their key strengths, the value they deliver to their clients, and why they stand out as an exceptional service provider within the facilities management industry.

(This description may be used when announcing shortlisted nominees at the awards celebration and in publicity material.)

Criterion 1: Benefits to client (350 words max)

Please describe how the nominee has delivered significant benefits to their client(s) and how their services have been aligned with client needs. Outline what the nominee provides that sets them apart from competitors or typical industry standards, including any work or value that goes beyond their commercial agreement or contracted obligations. Provide clear examples that demonstrate the impact of their contribution on client outcomes, performance, or service quality.

Criterion 2: Financial (350 words max)

How have the services provided by the nominee delivered outstanding value for money to their client(s)? Please include specific, tangible examples of the benefits achieved, including any non-financial gains. Where relevant, outline any follow-up processes that ensure these benefits are realised throughout the contract. 

Criterion 3: Innovation (350 words max)

What innovative solutions has the nominee delivered to meet the needs of its client(s), and how have these solutions provided outcomes, such as improved service delivery, ESG performance, or financial gains that would be considered exemplary?

Criterion 4: People (250 words max)

How does the nominee encourage and deliver motivation, training, health and safety, professional development and mentoring to its staff? Please outline how client needs are communicated to all staff involved, the resources in place to support this and how a closed-loop approach is used to ensure outcomes are delivered.

Criterion 5A: Sector Impact (350 words max)

How has the nominee contributed to the growth and development of the facilities management profession in New Zealand beyond their own organisation or client base?

Please outline broader industry contributions such as advocacy, representation, innovation, mentoring, industry leadership, collaboration, or sharing of knowledge, and explain the impact these contributions have had on the wider FM sector.

Criterion 5B: Engagement with FMANZ (250 words max)

How has the nominee actively supported and engaged with FMANZ?

Please outline involvement in or promotion of FMANZ activities, including committees, events, working groups, presentations, mentoring, advocacy initiatives, or other contributions that strengthen the FMANZ community and its members.

Mandatory supporting documentation

Please provide at least one referee, client verification and up to 5 high-resolution images of team. 

• One team photo is required.
• Other images showing the team in action at work or engaged in FM-related activities.

Images should be clear, high-quality, and suitable for publication. Headshots should be portrait orientation; action photos may be landscape or portrait.

 
Disclaimer: By submitting photos you confirm that all subjects give their permission for their image/s to be used in awards promotion activity on FMANZ comms channels including social media.

Client verification: A minimum of one client verification of delivery outcomes/performance. This should include the name of the person providing the verification, their organisation’s name, and the date.

Note: Client endorsements can be either internal or external, depending on the nominee’s organisation.

Declaration

By submitting this nomination form, I confirm that all information provided is true and accurate to the best of my knowledge. I consent to the judges verifying any details in this submission with the listed referees and acknowledge that all information will be kept confidential.