Payment
Hirer/ customer shall pay the deposit at the time of the booking.
The final balance is due one week prior to your party booking/ order.
Late Payment
If hirer fails to make payment of outstanding balance we reserve the right to cancel the booking & hold the deposit.
In the unfortunate event the party is cancelled by the hirer once the balance is paid My Little Party patch is unable to offer a full refund unless cancellation due to unforseeable circumstances. It is then at the discreation of My Little Party patch and an alternative date may be given subject to availability.
Changes to Bookings
Any changes to date, time, or location must be made at least (e.g. 14 days) prior to the event.
We reserve the right to charge an administration fee for changes made.
Deposits are non-refundable under any circumstances.
Cancellations made more than [14 days] before the event may be eligible for a partial refund (excluding deposit)
Cancellations made within [14 days] of the event are non-refundable.
In case of extreme weather or unforeseen circumstances, we will work with you to reschedule the event where possible.
Balloons & Installations
Balloon colours may vary slightly due to manufacturer or lighting conditions.
We use the highest quality balloons but cannot guarentee longevity due to environmental conditions.
Once balloons have been collected, delivered or installed, My Little Party Patch is not responsible for any damage or deflation.
Hire Items & Props
All hire items must be returned in the condition they were supplied.
Any damages or losses will incur a charge to cover repair or full replacement costs.
Items remain the property of My Little Party Patch at all times.
A security deposit of £100 may be required for certain high-value items, this will be returned to you after we are happy that all of our hire items are collected in the same condition as we left them.
Please note a damaged goods invoice will be issued if the damage is extensive and the adult named on this booking will be liable to this.
Luxury Picnics
Picnic setups include décor, tableware, seating, and other agreed items.
Setups are for a duration of e.g. 7 hours (10am-5pm) unless otherwise stated.
Clients must ensure the venue/location is safe and accessible.
All food allergies or dietary requirements must be disclosed in advance.
The Picnic set up needs adequate clear space for set up approx 2m x 2m for one table set up.
It is the hirers responsibility to ensure adequate space is available .
If we are unable to set up we are within our rights to cancel the booking and withhold payment made.
You the hirer will be held responsible/ liable for any damage or injury occurring from or as a result of any misuse of our supplied equipment and props.
Please ensure all safety instructions and guides are followed. It is the hirers responsibility to ensure the children comply for the safety of all persons.
Whilst we love our fury friends, we ask in the interest of health and hygiene that domestic pets are not allowed access to the hire equipment .
We request the following not being used or allowed whilst hiring our picnic set ups.
No naked flames around the set up.
No smoking around the set up.
All rubbish to be cleared on or around the set up before our arrival to clear the set up.
No Shoes, face paint , silly string , chewing gum, glow sticks or sharp instruments to be used on our picnic set ups.
Client Responsibilities
It is the client’s responsibility to ensure all hired items are supervised at all times.
Children must be supervised during events and around equipment at all times.
The client must ensure adequate space and safe conditions for setup.
The client is responsible for any permits or permissions required at chosen locations.
It is the responsibility of the hirer to inform guests accordingly of the above terms and conditions .
We understand accidents happen . In the event of known damage please discuss with us on collection.
Health & Safety
My Little Party Patch complies with health and safety regulations.
We reserve the right to refuse setup in unsafe or unsuitable conditions.
Props and installations are for decorative purposes only and should not be climbed or leaned on.
Photography & Marketing
We may take photographs of our setups for use on social media and promotional materials.
If you do not wish for images to be used, please notify us in writing before your event.
Liability
My Little Party Patch is not liable for any injury, loss, or damage arising from misuse of hire items.
We are not responsible for delays or cancellations due to circumstances beyond our control.
The client accepts full responsibility once goods/services have been delivered or installed.