New Agent Retainer Agreement Logo
  • Our goal is to help our agent partners navigate the complexities of the transaction process by serving as a dependable mainstay that leverages their business and contributes to their overall success.  

    This Agent Retainer Agreement (this "Agreement") is made effective as of the date of this agent registration and subsequent acceptance (the "Effective Date"), by and between the registering agent (the "Agent"), and Mainstay Leverage LLC, a Texas limited liability company (the "Company").

  • We aim to make your sign-up and onboarding as smooth as possible.  Please allow up to 20 minutes to complete this form.  You will receive a copy upon completion for your records.  

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  • On the next pages, we will go through: 

    • Terms of Service & Preferred level of service 
    • Agent responsibilities and best practices
    • Other information (logo, file preferences, etc.)
    • Non-disclosure and Non-Solicitation 
    • Sign, submit and schedule an onboarding appointment 
  • Terms of Service and Preferred level of service

  • Preferred level of service fee schedule and other terms of service:

    • The parties agree to this fee schedule for file management services. 
    • The Company is contracted on retainer at will, executed "contract-to-contract" basis by the agent.  We do not require an online form to send us an executed contract.  Our policy is that once we receive an executed contract via email from the Agent, it constitutes an authorization to perform work and receive subsequent compensation upon closing and funding.
    • The Company will operate under the NAR unlicensed assistant guidelines even if they are a licensed agent. 
    • Due to the time-sensitive nature, drafting and routing the release of earnest money and termination forms is the responsibility of the agent unless we are contracted for these services at a separate charge.
    • File Management fees are due at the time of closing and funding.   Preferred payment method is through a broker-approved commission disbursement agreement.  If that is not an available option, the agent agrees to be invoiced for services and will make payment promptly. 
    • Either party may discontinue service at any time upon written notice of discontinuation.  All files that are in process are subject to the following termination fees.  Fees will be invoiced and due within two weeks of the invoice date or late fees will apply :
      • Files past the due diligence period are subject to 50% of the file rate
      • Files to close within 5 days of termination will be subject to 75% of the file rate
      • Files to close less than 5 days of termination will be invoiced for 100% of the file rate 
  • The agreed-upon fee listed below is per SIDE of the transaction (not per file). Intermediary no-appointment files will have a $100 additional fee added to the package price if we work both sides.  

    Compliance Package (per seller or buyer, financing or cash):

    • Review the executed contract to confirm all required addenda, notices, and signatures are complete and accurate.
    • Verify that all broker-required disclosures have been signed.
    • The Company will create and maintain a Google Calendar to share with the Agent.  All contractual key dates will be synced to the agent's calendar.  This is a view-only calendar for reference purposes.
    • Upload all broker-required documents into the Broker Compliance platform.
    • Submit all signed disclosures, contract forms, addenda, and amendments for broker approval.
    • Request the commission disbursement agreement and ensure timely delivery to the title company/attorney.

    Contract to Close Package (per seller or buyer, financing or cash):

    Includes everything in the Compliance Package, plus:

    • Send a professional introduction email to all parties at the beginning of the transaction, including a branded transaction summary with critical date deadlines, as well as a summary of all parties to the contract 
    • Draft amendments (with all verbiage provided by the agent), route for signatures, track completion, and deliver copies to all required parties.
    • Ensure the existing survey and notarized T-47/T-47.1 are delivered to all parties, and track the order and delivery of a new survey if needed.
    • Monitor the delivery of the title commitment and tax certificate, and confirm receipt within the required timelines.
    • Offer Utility Helpers concierge services to assist buyers with utility setup upon Agent approval.
    • Confirm the appraisal has been ordered and follow up regarding scheduling and delivery as needed.
    • Track loan status, including financing approval milestones and clear-to-close.
    • Confirm the order of association/HOA documents and track their delivery.
    • Monitor the delivery of invoices and proof of repair completion per the executed amendments 
    • Request a client review on the designated review platform (upon agent approval).
    • Provide an online seller questionnaire to help collect information from sellers, which will aid buyers at move-in.
    • Review the final approved closing disclosure provided by title/attorney to ensure key contract terms are accurately reflected.
    • Send a post-closing email to the client with all signed documents, the final closing disclosure, and a moving checklist, including a county tax website link for buyers as a reminder for filing their tax/homestead exemption.
  • Additional services that will be billed at the time of service and are not included in the above packages: 

    1. Listing services:
      • Full Service listing - $200
        • Draft listing disclosures
        • Request Seller’s Disclosure Notice
        • Request survey & T47/T47.1
        • MLS entry 
        • Upload received disclosures into MLS
        • Upload pictures to MLS
        • Broker compliance
      • Listing - MLS entry only - $100
        • MLS entry
      • Listing - compliance only - $100
        • Draft listing disclosures
        • Request Seller’s Disclosure Notice
        • Request survey & T47/T47.1
        • Broker compliance 
      • Listing - Refresh and relist - $50
        • Draft new listing in MLS
        • move over pictures and disclosures
      • Listing - Refresh and relist with new disclosures - $100
        • Draft new listing in MLS
        • Move over photos and disclosures
        • Draft new disclosures
      • Listing Termination Processing - $50
        • Draft termination
        • Track for signatures
        • File in compliance
        • Request MLS listing to be removed by broker/mls

    2. Additional Services: 
      • Offer Drafting - $50
        • Draft offer package with online request from the agent.
        • Route for signatures
      • Buyer representation documents - $25
        • Draft buyer disclosures with the provided details from the agent
        • Route for signatures
      • Back-up contract compliance - $50
        • Enter back-up contract in broker compliance
        • Track back up contract response deadline
      • Buyer Termination Preparation - $25
        • Draft termination and release of earnest money
      • Buyer Termination Processing - $50
        • Draft termination and release of earnest money
        • Track for signatures
        • File in compliance
  • Agent Responsibilities: 

    • The Agent will email executed contracts as soon as possible with a pre-qualification letter and/or lender contact information for both Buyer and Seller files.
    • The Agent will send a text message or email when buyers have completed their final walkthrough if the Agent needs a signed final acceptance and walkthrough TXR form.
    • The Agent will send a text message or email when a file is terminating so the file can be closed out.  Termination preparation and processing services are offered at additional terms and fees. 
    • The Agent will be responsible for all MLS status updates and closing out the MLS listing upon closing and funding.
    • The Agent will reply to Commission Summary notices, notifying the TC if they are accurate or if any changes are needed. 
    • The Agent must copy the Company on all electronic communication with other brokers, lenders, affiliates, title companies, inspection companies, insurance agents, clients, and other parties involved in the transaction.
    • The Agent needs to provide the Company with written instructions for drafting documents and to approve them before they can be circulated for signature by any party.  No verbal instructions will be accepted. 
    • The Agent acknowledges that retainment of the Company does not relieve Agent of their fiduciary duties required of Agent in any capacity within any given transaction herein engaged.
    • The Company is a separate contractor and is not part of the Brokerage.
    • The Agent understands that, according to state law, all contracts related to listing or coordinating a transaction belong to the Broker and Brokerage. The Agent will follow the Brokerage's policies and procedures and provide the Company with all necessary documents to create a complete file for the Agent
      and Broker. The Agent will also give the Company a timeline of the Brokerage's requirements to ensure compliance with the Broker.
    • The specific tasks the Company will perform depend on the service package chosen for each order and/or the file being processed.
    • The Agent and Broker must provide a written request for all communication logs within 60 days of the transaction being canceled or closed. The Company will not keep transaction records for more than 60 days.
    • The Agent agrees to submit all requests for additional services outside of the contracted package through the designated online submission links provided by the Company. In the event the required form is not submitted, any written communication—including but not limited to email or text message—requesting such additional services shall constitute acceptance of the applicable terms and fees. Such communication shall be deemed a binding request for services, and payment for these additional services shall be due at the time the request is made.
    • The Agent will partner with the TC during the processing of the file!  The more we work together, the smoother the process will be for all involved! 
  • Preferences for your files

    This section will let us know a little of how you like to run your business.
  • Seller Disclosures

    If you already have a Seller's Shield account, please select "Yes" below and we’ll send you an invite to connect with our TC profile — no password details needed. If you don’t have an account yet, you can visit the link to learn more about the platform to create your account and/or learn more about the platform. (https://protect.sellersshield.com/signup)
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  • Please do not submit passwords through this form. If you have a 1password account you may share your access codes to admin@mainstayleverage.com if you prefer. If  you are not a 1password account holder, we will request the information on our onboarding call and the details will be entered into and masked by the admin in Mainstay Leverage's 1password database.

  • Non-Disclosure / Non-Solicitation Provisions

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    The Agent has requested and the Company agrees that the Company will protect the confidential material and information which may be disclosed between the Agent and the Company. Therefore, the parties agree as follows:

    I. CONFIDENTIAL INFORMATION

    The term "Confidential Information" means any information or material which is proprietary to the Agent, whether or not owned or developed by the Agent, which is not generally known other than by the Agent, and which the Company may obtain through any direct or indirect contact with the Agent. Regardless of whether specifically identified as confidential or proprietary, Confidential Information shall include any information provided by the Agent concerning the business, technology, and information of the Agent and any third party with which the Agent deals, including, without limitation, business records and plans, trade secrets, technical data, product ideas, contracts, financial information, pricing structure, discounts, computer programs and listings, source code and/or object code, copyrights and intellectual property, inventions, sales leads, strategic alliances, partners, and customer and client lists. The nature of the information and the manner of disclosure are such that a reasonable person would understand it to be confidential.

    A. "Confidential Information" does not include:
    - matters of public knowledge that result from disclosure by the Agent;
    - information rightfully received by the Company from a third party without a duty of confidentiality;
    - information independently developed by the Company;
    - information disclosed by operation of law;
    - information disclosed by the Company with the prior written consent of the Agent; and any other information that both parties agree in writing is not confidential.

    Customer data, client data, business practices, lead generation sources, access codes for online document storage, and other highly confidential information may be disclosed to determine ability to assist the registering agent with real estate agent licensed transaction coordinator-related services in the states of Texas.

    II. PROTECTION OF CONFIDENTIAL INFORMATION

    The Company understands and acknowledges that the Confidential Information has been developed or obtained by the Agent by the investment of significant time, effort, and expense, and that the Confidential Information is a valuable, special, and unique asset of the Agent which provides the Agent with a significant competitive advantage and needs to be protected from improper disclosure. In consideration for the receipt by the Company of the Confidential Information, the Company agrees as follows:

    A. No Disclosure. The Company will hold the Confidential Information in confidence and will not disclose the Confidential Information to any person or entity without the prior written consent of the Agent.

    B. No Copying/Modifying. The Company will not copy or modify any Confidential
    Information without the prior written consent of the Agent.

    C. Unauthorized Use. The Company shall promptly advise the Agent if the Company
    becomes aware of any possible unauthorized disclosure or use of the Confidential Information.

    D. Application to Employees. The Company shall not disclose any Confidential Information to any employees of the Company, except those employees who are required to have the Confidential Information in order to perform their job duties in connection with the limited purposes of this Agreement. Each permitted employee to whom Confidential Information is disclosed shall sign a non-disclosure agreement substantially the same as this Agreement at the request of the Agent.

    III. UNAUTHORIZED DISCLOSURE OF INFORMATION - INJUNCTION

    If it appears that the Company has disclosed (or has threatened to disclose) Confidential Information in violation of this Agreement, the Agent shall be entitled to an injunction to restrain the Company from disclosing the Confidential Information in whole or in part. The Agent shall not be prohibited by this provision from pursuing other remedies, including a claim for losses and damages.

    IV. NON-CIRCUMVENTION

    For a period of AD INFINITUM after the end of the term of this Agreement, the Company will not attempt to do business with, or otherwise solicit any business contacts found or otherwise referred by Agent to Company for the purpose of circumventing, the result of which shall be to prevent the Agent from realizing or recognizing a profit, fees, or otherwise, without the specific written approval of the Agent. If such circumvention shall occur the Agent shall be entitled to any commissions due pursuant to this Agreement or relating to such transaction.

    V.  LIMITED LICENSE TO USE

    The Company shall not acquire any intellectual property rights under this Agreement except the limited right to use as set forth above. The Company acknowledges that, as between the Agent and the Company, the Confidential Information and all related copyrights and other intellectual property rights, are (and at all times will be) the property of the Agent, even if suggestions, comments, and/or ideas made by the Company are incorporated into the Confidential Information or related materials during the period of this Agreement.

    VI.INDEMNITY

    Each party agrees to defend, indemnify, and hold harmless the other party and its officers, directors, agents, affiliates, distributors, representatives, and employees from any and all third-party claims, demands, liabilities, costs, and expenses, including reasonable attorney's fees, costs and expenses resulting from the indemnifying party's material breach of any duty, representation, or warranty under this Agreement. Agent specifically agrees and confirms that Agent has the necessary rights over and authority to submit any intellectual property, including, but not limited to, logos, through Mainstay Leverage, LLC's website. Additionally, Agent agrees to indemnify and hold harmless Mainstay Leverage, LLC with regards to the submission and Mainstay Leverage, LLC's subsequent use pursuant to terms of this Agreement. 

    VII. ATTORNEY'S FEES

    In any legal action between the parties concerning this Agreement, the prevailing party shall be entitled to recover reasonable attorney's fees and costs.

    VIII. TERM

    The obligations of this Non-Disclosure/Non-Solicitation Provisions shall survive AD INFINITUM from the Effective Date or until the Agent sends the Company written notice releasing the Company from this Agreement. After that, the Company must continue to protect the Confidential Information that was received during the term of this Agreement from unauthorized use or disclosure for an additional AD INFINITUM.

     

    TERMS OF SERVICE
    The parties agree to these certain Terms of Service regarding the services being rendered under this Agreement. Therefore, the parties agree as follows:

    IX. INDEPENDENT CONTRACTOR
    Company is acting as an independent contractor. The method and manner for performance of the services under this Agreement shall be under Company’s control.

    X. MUTUAL REPRESENTATIONS
    The parties each represent and warrant that it has the authority to enter into this Agreement and that the execution and delivery of this Agreement does not conflict in any material respect with or constitute a material breach under the terms of any agreements to which it is a party.

    XI. COMPANY INFORMATION
    Agent recognizes that Company has and will have information regarding matters such as trade secrets, customer lists, and other unique and vital information (collectively, “Proprietary Information"). Company may disclose Proprietary Information to Agent. Agent will not at any time or in any manner, either directly or indirectly, divulge, disclose, or communicate any Proprietary Information to any third party, without the prior written consent of Company. Agent will protect this Proprietary Information and treat it as strictly confidential. Agent acknowledges that use or disclosure of any Proprietary Information in a manner inconsistent with this Agreement will give rise to irreparable injury for which damages would not be an adequate remedy.  Accordingly, in addition to any other legal remedies which may be available at law or in equity, Company shall be entitled to equitable or injunctive relief against the unauthorized use or disclosure of Proprietary Information. 

    XII. LIMITATION OF LIABILITY
    IN NO EVENT SHALL COMPNAY BE LIABLE TO AGENT OR TO ANY THIRD-PARTY FOR ANY LOSS OF USE, REVENUE, PROFIT, LOSS OF DATA, OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE TO COMPANY UNDER THE PARTICULAR FILE IN WHICH SAID LIABILITY WAS CLAIMED TO HAVE ARISEN.

    XIII. NON-DISPARAGEMENT
    The parties acknowledge that customer reviews may be used for improper purposes such as to extract unjustified and unwarranted advantages, benefits, and concessions. Accordingly, Agent covenants and agrees to never disseminate or publish, orally or in writing, a review relating to the Company, this Agreement, or the herein services that is unlawful, defamatory, libelous, slanderous, harassing, abusive, obscene, or is clearly false or misleading.

    XIV. FORCE MAJEURE
    Neither party hereto shall be required to perform any term, condition, or covenant of this Agreement as long as such performance is delayed or prevented by (i) hurricane, tornado, adverse weather conditions, (ii) war, civil commotion, civil riots, acts of terrorism, (iii) strikes, labor troubles, lockouts, (iv) material or labor restrictions imposed by any governmental authority, (v) by reason of any law of the United States of America, the State of Texas, or municipality, any political subdivision thereof and any agency, department, commission, board, bureau or instrumentality of any of the foregoing, or any quasi-governmental authority, now existing or hereafter created, or (vi) by pandemics, epidemics, or quarantines.

    XV. EARNED FEES
    All late payments beyond five (5) days shall bear interest at the lesser of (a) the rate of 0.5% per month or (b) the highest rate permissible under applicable law, calculated daily and compounded monthly. Agent shall also reimburse Company for all costs incurred in collecting any late payments, including, without limitation, attorneys; fees. Agent must make payment in full of any earned fees due on services rendered by Company prior to Agent terminating this Agreement.

    XVI. GENERAL PROVISIONS
    Any amendments must be in writing and signed by both parties. This Agreement shall be construed under the laws of the State of Texas. This Agreement shall not be assignable by either party. Neither party may delegate its duties under this Agreement without the prior written consent of the other party. The confidentiality provisions of this Agreement shall remain in full force and effect at all times in accordance with the term of this Agreement. If any provision of this Agreement is held to be invalid, illegal or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement.

     

     

  • Sign & Submit this Registration and Schedule an Onboarding Appointment

  • Once you sign and submit this agreement, you will be redirected to schedule an onboarding appointment with your new TC.  During this appointment, we will ensure we can access your preferred platforms, review best practices, confirm broker requirements, and your preferred logo.  

  • This is not a term contract, this is a fee agreement to authorize Mainstay Leverage LLC to perform work. This entire Agreement shall be executed by the registering agent as acceptance of the terms. The Agreement, including, but not limited to, the Preferred Level of Service, Best Practices, Non-disclosure/Non-solicitation Provisions, and Terms of Service are confidential, and shall not be disclosed to any individual who is not a party to the Agreement.

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