Have your say: Whanganui Retail Crime and Anti-Social Behaviour Business Survey

A message from Business Whanganui Chamber of Commerce and Mainstreet Whanganui.

Retail crime and anti-social behaviour are affecting many local businesses, and we want to understand your experience.

We invite you to complete this short, anonymous survey to help us build an accurate picture of what’s happening in our business community. Please complete the survey and, if you can, join us at the Retail Crime Forum for business on 24 November.

Your insights will help shape the Forum and support ongoing collaboration between our networks, MP for Whanganui Carl Bates, Mayor Andrew Tripe, and local Police. Together, we’re working to strengthen safety, confidence, and resilience in our retail and town-centre environments.

🕒 Less than 9 minutes to complete
🔒 The information you provide will be kept anonymous and used only in summary form.

📅 Survey closes 7.00pm 15 November 2025 - please share your experience before then.

Thank you for taking the time to share your experience.

Where is your business located?

How many people are typically working in your business at any one time (including yourself)?*

Sole operator (1 person)2-56-1415+

Has your business experienced retail crime in the past 12 months?*

YesNoNot sure

During the incident(s), did any of the following occur?

What do you estimate to be the direct financial loss from retail crime has been to your business in the last 12 months?

Less than $5,000$5,001-$10,000$10,001-$50,000Over $50,000

When you experience retail crime, how much does the resulting process (e.g. dealing with police, inventory checks, cleaning, repair, insurance claims) disrupt your business operations?

Not at allMinimallyModeratelySignificantly

Describe a specific incident of retail crime that has had a negative impact on your business or staff's sense of security (optional).

What changes has your business implemented due to the threat of retail crime (e.g. hiring security, upgrading CCTV, reducing valuable stock on display, reducing trading hours)?

To what extent has retail crime and/or antisocial behaviour impacted your staff's overall wellbeing, morale, and willingness to work in your business?

No impactMinimal impactModerate impactSignificant impact

How often do you believe retail crime or antisocial behaviour directly leads to a negative shopping experience for your customers or causes them to leave the area?

Describe a specific recent experience of antisocial behaviour that has had an impact on your business, staff, or customers. Describe the incident and the resulting impact (optional).

Is there anything we haven’t covered that you think is important about retail crime and/or anti-social behaviour locally?