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Gladys Daytime Manager Job Application

We’re seeking an experienced Daytime Manager to oversee café and bookstore operations during daytime hours. This person will lead our opening team, set the tone for service, and ensure smooth, efficient operations rooted in care and excellence.Management experience is a must.The ideal candidate is passionate about our mission as a Black lesbian space in Bed-Stuy and has a proven track record managing a café, bookstore, or similar hospitality business and knows how to motivate a team while maintaining high standards. You’ll collaborate closely with ownership and the evening manager to ensure a seamless transition between daytime and evening service.
Key Responsibilities
- Manage all daytime operations (9 AM–5 PM), including opening procedures, staff coordination, and guest experience.
- Lead café and bookstore staff, ensuring quality service, cleanliness, and hospitality standards.
- Supervise barista and retail workflows, addressing challenges calmly and constructively.
- Handle scheduling, cash handling, POS management (Square), and inventory tracking.
- Coach and develop team members through feedback and clear communication.
- Collaborate with the evening manager and ownership on systems, merchandising, and programming.
- Model warmth, professionalism, and community-centered leadership at all times.
Qualifications
- Minimum 2 years of management experience in a café, bookstore, or hospitality environment (required).
- Proven ability to lead and motivate staff in fast-paced settings.
- Skilled in conflict resolution, feedback conversations, and team development.
- Strong communication, organization, and problem-solving abilities.
- Comfort with both coffee and retail operations.
- Passion for literature, hospitality, and creating inclusive community spaces.
- Familiarity with Square POS and basic administrative systems (scheduling, inventory, etc.).
Schedule & Compensation
- Hours: Full-time (starting 30–40 hours/week).
- Typical Schedule: Sunday–Thursday, 9:30 AM–5:00 PM.
- Compensation: $28/hr plus annual profit sharing bonus after a year of service
Full Name*

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Email Address*
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Phone Number*
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Address*

Street Address

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Please provide 2 references with contact information (at least must be from a former manager/supervisor)*
Please describe your management experience — how long you’ve managed, the size of your team, and the types of operations you’ve overseen.*
We are proudly rooted in Black lesbian visibility and community. Our space honors the legacy of those who came before us and celebrates queer joy, literature, and culture in all its forms. Tell us how our mission resonates with you and how your values align with what we’re building.*
How do you define great service in a daytime café/bookstore environment?*
Describe a time you built or improved a team or operational system in a previous role.*
Please upload your resume*

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Is there anything else you’d like us to know?This could be about your schedule, access needs, past experience, creative passions, or anything that feels important to share.
I understand to work at Gladys I will need to possess a food handlers permit*

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Gladys Daytime Manager Job Application