Same-day requests incur a $30 surcharge. After the first hour, an additional $0.50/min surcharge applies on top of the applicable day ($1.00/min), night, or weekend ($1.50/min) rates. We cannot guarantee immediate coverage but usually can have an interpreter connect within minutes.

Requesting VRI

Please submit all VRI requests using the 3 Bridges Interpreter Request Form, which can be found on the 3 Bridges website. Once we receive the request, it will be processed, and a confirmation email will be sent, verifying your request and confirming the details. The confirmation email includes a cancellation link. Please use this link if you need to make any changes to your request.

Confirmed Bookings

When we receive your VRI request, it is considered confirmed and we will immediately work on scheduling your interpreter.

Cancellations

Cancellations must be made on the 3 Bridges Cancellation page or by clicking the "Cancel Interpreter" button in the email confirmation. An email confirmation will be sent shortly afterwards. Cancellations cannot be made by phone or email.

Client No Show

If the client or any person(s) related to the assignment fails to appear, the 1-hour minimum or the full-time scheduled, whichever is greater, will apply and the client will be billed accordingly. Interpreters are expected to wait 30 minutes before it is considered a "no show" but can be requested to stay the entire duration if needed.

Team Interpreters

Some assignments require "team interpreting," which is two interpreters working in "shifts" between 15 and 30 minutes. Example scenarios include meetings, trainings, workshops, classroom settings or prolonged assignments. Due to the physical, logistical and/or mental demands of the work, any assignment greater than 1 hour may require two interpreters. That determination will be made at the time of booking.

Technical Requirements

Clients are responsible for ensuring stable internet connectivity and compatible devices for VRI sessions. We recommend testing connections prior to scheduled appointments. Technical difficulties on the client's end that prevent service delivery will still result in billing for scheduled time.

Same-Day Requests

All same-day requests made with less than 8 business hours notice will be charged a $30 surcharge. After the first hour, an additional $0.50/min surcharge applies on top of the standard day ($1.00/min), night, or weekend ($1.50/min) rates. We encourage clients to schedule in advance whenever possible, as we cannot always guarantee immediate coverage.

Invoice

You will receive an emailed invoice shortly after completion of the assignment. Invoices will be sent to the email contact listed on your billing information.

Payment Methods

Our preferred payment method is ACH bank transfer. We also accept mailed checks and credit card payments. A 3% processing fee applies to credit card payments.

Late Fees

Payment is due upon receipt. Invoices not paid within 15 days are considered past due. Balances unpaid after 30 days are subject to a late fee of $50 or 10% of the outstanding balance (whichever is greater) every 30 days.

By signing below, I confirm that I have reviewed and accept the rates and policies outlined above. I represent and warrant that I am authorized to enter into this agreement on behalf of the organization listed. I understand and agree that:

1. This agreement applies to all VRI and related services requested by or on behalf of this organization, including future requests, until replaced by a new written agreement.
2. The organization remains financially responsible for all confirmed services scheduled under these terms.
3. It is the organization's duty to notify 3 Bridges Sign Language Services of any changes to billing contacts, administrative staff, or payment procedures.
4. Any failure to provide updated contact information does not release the organization from responsibility for invoices issued under this agreement.