Customer Satisfaction Survey
Cochlear is an Australian company founded in 1981 after Dr. Graeme Clark created the first multi-channel cochlear implant. Their mission, “Hear now. And always.”, reflects their goal to help people hear and stay connected for life.They’re known for their cochlear implants, bone conduction hearing systems, and Nucleus Sound Processors — all designed to bring sound and connection back to people with hearing loss. Through the Cochlear Family, they build a supportive community where recipients share stories and celebrate hearing milestones together.Cochlear’s personality is caring, innovative, and trustworthy, and under CEO Dig Howitt, the company continues to carry on Dr. Clark’s vision of improving lives through hearing.
Awareness and Discovery
How did you hear about Cochlear?
*
Please Select
Online Search
Social Media
Word of Mouth
Doctor/Audiologist Recommendation
Advertisement
OtherA
Expectations and Brand Image
When you think of Cochlear, what comes to mind?
How would you expect cochlear products to look and feel?
Sleek/Discreet/Modern
Functional/Durable/Medical-looking
Stylish/Personalizable
Other
Product Experience (for users only)
Do you currently use Cochlear products?
Yes
No
How satisfied are you with the quality of our products?
Dissatified
1
2
3
4
Totally Satisfied
5
1 is Dissatified, 5 is Totally Satisfied
What do you like most---and---least about your Cochlear product(s)?
What improvements or new features would you suggest?
Brand Comparison & Motivation
If you had to choose between Cochlear, Advanced Bionics, and MED-EL, what factors would most influence your decision?
Sound quality
Comfort and design
Reliability
Brand reputation
Customer support
Cost or insurance coverage
Doctor/Audiologist's recommendation
Other
Overall Perception
How likely are you to recommend Cochlear to others?
*
1 (Not likely)
1
2
3
4
5
6
7
8
9
10 (Very likely)
10
1 is 1 (Not likely), 10 is 10 (Very likely)
Please verify that you are human
*
Submit
Should be Empty: