These Terms & Conditions form the agreement between The Wedding Chauffeurs (“we”, “us”, “our”) and the client (“you”, “your”) for the provision of chauffeuring services. By making a booking, you agree to these terms.
1. Bookings & Payment
• A minimum deposit payment of £50 is required to confirm your booking.
• Bookings are only confirmed once we issue email confirmation.
• We require the outstanding balance to be settled on arrival of the car at the start of the hire.
2. Cancellations & Refunds
• Deposit payments are non-refundable in case of cancellation from the customer end.
• Cancellations within 7 days of the event are subject to 100% charge.
• In the extremely unlikely event we must cancel, a full refund of the amount paid so far will be issued. We will also assist in finding a suitable alternative where possible.
3. Vehicle & Service Provision
• We will provide the agreed vehicle(s) in clean and roadworthy condition.
• In rare cases of mechanical failure or unforeseen circumstances, we reserve the right to provide a substitute vehicle of similar style/standard.
• Some of our vehicles are factory built without seatbelts. As per UK law, these vehicles are legal to drive and carry passengers. We will ensure we take every precaution to drive safely.
• As per UK law, we do not allow children under the age of 3 to ride in the vehicle and are unable to fit child seats into our vehicles.
• Smoking, eating, and drinking (except bottled water) are not permitted inside the vehicle.
4. Timings & Routes
• Clients must provide accurate details of pick-up and drop-off addresses and timings.
• We cannot be held liable for delays caused by traffic, weather, road closures, or events beyond our control.
• On-the-day hire extension requests will be charged at £100 per extra hour required.
• On-the-day time change requests are at the discretion of the company, and may be subject to additional fees.
• Bookings that extend beyond midnight will be charged at £120 per hour after midnight.
• Whilst we will make every effort to do so, we reserve the right to refuse last minute extensions of the hire if it is not possible to do so.
5. Client Responsibilities
• You are responsible for the conduct of all passengers.
• Any damage to the vehicle caused by passengers will be charged to the client.
• We reserve the right to refuse service if passengers behave in a manner deemed unsafe or inappropriate.
6. Liability
• We accept no liability for missed events, photographs, or financial loss arising from weather, delays or unforeseen circumstances beyond our control.
• Our maximum liability is limited to the total amount paid for the booking.
7. Insurance
• Our vehicles are fully insured for wedding chauffeur services.
• This does not cover personal property; clients are advised to arrange their own insurance for valuables.
8. Force Majeure
We are not liable for delays or cancellations caused by events outside our reasonable control, including extreme weather, accidents, or government restrictions.
9. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
The Wedding Chauffeurs Ltd reserves the right to amend these Terms at any time. Clients will be notified of changes in advance where applicable