1. The Owner grants the Customer a license to utilize the storage unit for holding goods under these terms and conditions for the duration of the contract period, provided that all storage fees are paid in full. The Customer must pay the minimum storage fee (one month) upon signing this agreement, and subsequently on each due date thereafter. The Owner reserves the right to amend the fees at any time by providing written notice to the Customer, with any revised fees taking effect from the first payment date occurring no less than one month following such notice.
If fees are not paid in full within ten days of the due date, the Customer shall incur an administrative charge of £15.00 for late payment. Should full payment remain outstanding one calendar month after the due date, a further £15.00 administrative charge will apply. Any dishonoured payment shall also attract a £15.00 administrative fee. If payment remains outstanding one full month after the due date, the Owner may deny the Customer access to their stored goods.
If two consecutive months’ full fees remain unpaid, the Owner shall have the right to take possession of the goods within the storage unit and may sell or otherwise dispose of the contents to recover costs incurred and settle any outstanding debt. Any remaining balance will be held for the Customer without interest.
The Customer must pay the full amount owed each month. Any outstanding sums will be treated as unpaid fees and subject to the same terms. The Customer is responsible for any expenses arising from debt collection and/or the sale of goods. If the sale proceeds are insufficient to settle the debt, the Customer must pay the remaining balance within seven days, with interest accruing until payment is made in full.
If the contents cannot be sold for any reason, the Owner may deem them abandoned and dispose of or destroy them at the Customer’s expense. The Owner retains the right to continue charging rental fees until the contents are removed, the debt is cleared, keys returned, and the unit is deemed suitable for re-letting.
The Owner may employ a debt collection agency and/or transfer the debt to a third party to recover the outstanding balance. Signing this contract confirms that the Customer understands and agrees to the financial terms and is capable of meeting these obligations without undue hardship. The Customer must notify the Owner of any change in circumstances that could affect their ability to meet these conditions. Non-payment of storage fees for two consecutive months places the Customer’s goods at risk of sale to settle the outstanding debt.
2. All payments are due on the first day of each calendar month.
3. The Customer must promptly notify the Owner in writing of any changes to billing or contact information. If the Customer is moving or temporarily without a permanent address, an alternative correspondence address (such as a work, family, or friend’s address) must be provided. All correspondence sent to the last provided address will be deemed received once dispatched. Customers without a fixed address must provide valid identification (e.g., passport or driving licence), an email address, and the address of a guarantor.
4. The Owner accepts no responsibility or liability for any loss of or damage to the Customer’s goods, nor for injury or damage sustained by the Customer or their representatives while on-site. The Customer is solely responsible for insuring the contents of their storage unit.
5. The Customer may access the site 7 days a week.
6. The Customer must not store firearms, weapons, ammunition, explosives, chemicals, radioactive substances, toxic waste, asbestos, wet or damp goods, or any other potentially hazardous materials; nor any plants, animals, living creatures, perishable or odorous goods, gas cylinders, or flammable materials (including engines). Only goods legally owned by the Customer may be stored. No illegal, stolen, or untaxed items are permitted.
The Owner’s decision regarding acceptable stored items is final. Any prohibited goods must be removed immediately upon request. Failure to comply within 24 hours authorizes the Owner to remove and dispose of such items at the Customer’s expense. The Customer is responsible for any damage caused to the storage unit or other goods due to improperly stored or damp items and for any associated costs.
7. The Customer is prohibited from subletting the unit or any part thereof, or from conducting business operations from within the unit. Any items left outside the unit will be treated as refuse and disposed of, with disposal costs charged to the Customer. The unit must not be used as a workspace or workshop.
8. Either the Owner or the Customer may terminate this contract with a minimum of 28 days’ written notice. All fees must be paid in full prior to termination. The Customer must remove all goods before the termination date and return the unit empty, clean, and in good condition. Costs for cleaning, repair, or removal of any remaining goods or waste will be charged to the Customer.
Goods left in the unit after termination will be deemed abandoned, and the Owner may sell or dispose of them to cover outstanding fees or expenses. Any remaining payments must be settled, including administrative charges and interest, before goods are released. This agreement automatically renews monthly unless a final date is specified. Continued use beyond the final date will constitute renewal under the same terms. Until keys are returned and the unit is left clean and serviceable, rent will continue to be charged.
9. The Owner will provide the Customer with key(s) for their exclusive use. The Customer is responsible for ensuring the unit is locked and secure at all times and for safeguarding the key(s). Keys must not be copied or shared. Lost keys will incur a £100 replacement fee. All keys and/or padlocks must be returned at the end of the contract or the Customer will be liable for replacement costs. Until keys are returned, storage fees remain chargeable. The Customer must not modify the locks or the unit in any way.
10. The Owner will remain impartial in any disputes regarding ownership of stored goods. Only the Customer named in this agreement will be granted access to the unit and its contents.
11. The Owner may, by providing seven days’ written notice, require the Customer to relocate their contents to another unit of equal or greater size.
12. By signing this agreement, the Customer acknowledges that the storage unit is in good repair and fit for use. Any damage to the unit or site caused directly or indirectly by the Customer may result in charges up to the full value of the unit or damaged items. The Customer must immediately report any defects or damage to the Owner. The Owner will report any incidents of illegal dumping or disposal of goods to the authorities.
13. The Owner reserves the right to access the storage unit:
a) after providing at least seven days’ notice to inspect, repair, maintain, or alter the unit or surrounding areas;
b) if the Owner has reason to believe that prohibited items under Clause 6 are present;
c) if access is necessary to prevent harm or damage to persons or property;
d) in cases of emergency;
e) when required by law enforcement, customs, fire services, local authorities, or under court order; or
f) in accordance with the Owner’s rights under Clause 1.
14. The Customer must comply with all safety and operational instructions, including designated entry and exit routes and posted speed limits. All gates and doors must be securely closed before leaving the premises. Any costs arising from failure to secure such gates or doors will be borne by the Customer. Safety or security concerns must be reported immediately to the Owner.
The Customer must remain within designated storage areas and must not enter restricted farm zones without supervision. The Customer is responsible for their own safety and that of any accompanying persons. Children and pets must be closely supervised, and the Owner accepts no liability for their safety.
15. The Owner and their representatives are entitled to be treated respectfully at all times. Any instance of verbal abuse, intimidation, or harassment will result in immediate termination of this contract, with all outstanding fees to be paid before the Customer may remove their goods.
16. The Owner reserves the right to amend any terms of this agreement at any time, provided written notice is sent to the Customer at their last known address.