Service Excellence Made Simple Workshop (503-26)

Service Excellence Made Simple Workshop

(Customer Service, Competitive Advantage & Personal Success)

Most companies want excellent service, but six common obstacles hold them back. The reality? Providing exceptional service is easier than delivering mediocre service, making everyone’s job more secure and less stressful. This course teaches how to:

Break through the six customer service barriers that hurt relationships.
Use initiative and problem-solving to stand out and increase job security and satisfaction.
Turn customer complaints into business-building opportunities through active listening and understanding, personalized attention and positive behavior.
Make service a competitive advantage that creates loyal customers and repeat business

Service doesn’t have to be complicated. Do it right, and customers will never want to leave.

Date: Wednesday, March 11, 2026

Time: 7:30 a.m. - 11:30 a.m.

Location: In Person at MCAWW

Cost: $195 for Contractor Members

Meals: Breakfast provided

Presenter: Frank Favaro (Founder, ServeCentric Coaching)

Highlighting NEI Instructor: Frank Favaro - MCAA

Who should attend: Customer facing service professionals such as sales team members.

Space is limited. Please register by Sunday, February 22.

You are not registered until you receive a notification from MCAWW of your acceptance into the program.

Please feel free to email mcaww@mcaww.net if you have any questions.

Name*

First NameLast Name

Pronouns

she/herhe/himthey/themOther

Firm*

Title *

Email*

example@example.com

Phone Number*

Please enter a valid phone number.

How many years of experience in the service industry do you have?*

Supervisor Name*

Supervisor Email*

example@example.com

Supervisor Phone Number*

Please enter a valid phone number.

Do you have any dietary preferences?*

NoYes - please specify.

How did you hear about this course?

NOTICE: Please reach out to MCAWW, if you require special accommodations under the Americans with Disabilities Act. MCA of Western Washington occasionally videotapes, records or photographs events for the purpose of responsibly promoting the association and/or attendance at future events. By registering for this workshop, you agree to allow us to use your name and likeness for such purposes.