1. Payments & Refunds
All coaching packages, subscriptions, and single sessions are non-refundable under any circumstances, including but not limited to missed sessions, early cancellation, change of mind, illness, or scheduling issues.
2. Session Scheduling & Validity (1-1 Coaching)
All 1-1 coaching sessions must be used within one (1) month of purchase.
Any unused sessions after this period will expire and be forfeited.
It is the client’s responsibility to ensure sessions are booked and attended within the valid period. Reminder messages or follow-ups are not guaranteed.
3. Cancellations & Rescheduling
Cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled session.
4. Late Arrivals
All sessions are 60 minutes in duration and will end at the scheduled time, regardless of late arrival or interruptions caused by the client.
Missed time due to lateness will not be made up or extended.
5. Working Hours
Coaching sessions are available between 10:00am and 10:00pm.
Sessions outside of these hours are not guaranteed and may be declined.
6. Client Responsibility & Health
By purchasing coaching services, the client confirms that all information provided is accurate to the best of their knowledge and that they have sought any necessary medical or professional advice prior to participation.
The client acknowledges that coaching is not a substitute for medical, psychological, or professional healthcare advice.
7. Confidentiality
All personal information shared during coaching will be kept strictly confidential, except where disclosure is required by law.
8. Acceptance of Terms
By purchasing or booking any coaching service, the client confirms they have read, understood, and agreed to these Terms and Conditions.