Return, Exchange & Refund Policy
Overview We want you to be satisfied. This policy explains how to request returns, exchanges, and refunds and clarifies eligibility, timeframes, fees, and next steps.
Timeframes
- Standard returns: 30 days from delivery.
- Claims for defects, incorrect items, or missing items: 7 days from delivery.
Eligibility
To receive a refund the item must be returned in the same condition it was received: unworn, unused, unwashed, with original tags and packaging. Proof of purchase or order number is required.
If we shipped the wrong item you will receive an automatic approval and a prepaid return label.
Non-Returnable Items
Items that have been worn, washed, or used are not eligible for return or refund. Shipping charges are non-refundable once the product has shipped.
How to Return
1. Email info@twoinoneshoulderpads.com with your order number and request the Return/Exchange
2. Complete the form and wait for a Return Authorization.
3. Pack only the approved item(s) for return. For exchanges, send only the part that needs replacing (vest or shell Remove any back plates or attachments. Do not send unrelated items.
4. Ship the item to our return address. Customer pays return shipping unless the wrong item was shipped, in which case we provide a prepaid label.
Inspection and Unacceptable Returns
We inspect all returns. If a returned item shows obvious signs of use and is deemed unreturnable, we will either:
- Return the item to you at your expense, or Dispose of it or donate it if you do not pay return shipping.
- Do not send used items expecting an exchange or refund.
Refund Timing
After inspection we process refunds within 2-3 weeks from the date you handed the package to the carrier. The timing reflects transit (5-10 business days), inspection (3-5 business days), and bank processing (2-5 business days