In-Store HR Audit
Completed By (Auditor)
*
First Name
Last Name
Auditor Email Adress
*
example@example.com
Audit Date
*
-
Day
-
Month
Year
Date
Store Audit being completed in
*
Please Select
AT - Athol
BE - Benoni
BL - Bishop Lavis
BRA - Brakpan
BREN - Brentwood
BRO - Koeberg Road
COS1 - Cosmo City 1
COS2 - Cosmo City 2
CP - Centre Place
CR - Celtis Ridge
CW - Canal Walk
DAL - Dalpark
DEL - Delfi
GOL - Gold Reef Casino
GP - Groot Phisantekraal
GR - Gordon Road
HYP - Brackenfell Hyper
JAC - Jackal Creek
KPAR - Kempton Park
KPCB - Kempton Park CBD
KPGT - Kempton Gate
KWA1 - Kwa Thema 1
KWSQ - Kwa Thema Square
L55 - Raslouw@55
LAUD - Laudium
LEN1 - Lenasia
LEN2 - Lenasia 2
LOT - Lotus River
LOU - Caltex Site C
LQ - Lenz Quarter
LYN - Lyndhurst
MAD - Madelief
MM - Mandalay
MOOT - Moot Street
NKO - Nkomo Village
NP - Nina Park
OAK - Oakvlei
PH - Protea Heights
PIN - Pinelands
PK - Plattekloof
PS - President Square
PV - Parkview
QW - Queenswood
RB - Rondebosch
RE - Rondebosch East
RL - Rocklands
RMB - Rembrandt
RR - Redruth
SC - Soshanguve Crossing
SEL - Selcourt
SM - Sammy Marks
SOU - Southdale
SPM - Springs Mall
SPR2 - Springs 2
SPRW - Springs West
TEM - Tembisa
TM - Tshwane Mall
WON - Wonderpark
WYN - Wynberg
ZAN - Zandspruit
Store Email Adress
*
example@example.com
1. STORE VISUALS
Store Visuals - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
Store Appearance (Vibe / Cleanliness / Aircon / Accessibility)
Music / Playlist & Ambiance Volume, Brand alignment, Genre)
Signage (screens, promo's, drive-thru, kiosk screens) - Clear, working, visible.
Housekeeping: Cleanliness (Tables, Floors, Bathrooms)
Restroom Checklist updated?
Store Visuals - Overall %
Store Visuals - PICTURE UPLOAD (No & Partially)
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2. CUSTOMER SERVICE (Internal & External)
Customer Service - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
Dedicated LH on shift (Correct uniform, assisting all customers)
KFC Listen (QR code available for customers)
Add Hope: Pull Up Banner visible in Lobby?
Add Hope: Cashiers & LH promoting Add Hope?
AC & RGM Contact details available at FOH
Staff: Uniform, Hygiene and presentability (Clean, neat, tidy, name badge, Safety shoes, Hair- & Beard net, short nails, no jewellery)
Staff Bathrooms (Clean, upkept, maintained)
Locker Room (Clean, upkept, maintained, supplies)
Lockers (Locked while on duty)
Pause Area (Dedicated pause Area for lunch breaks)
Customer Service - Overall %
Customer Service - PICTURE UPLOAD (No & Partially)
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3. INSTORE POSTERS
Instore Posters - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
JOBJACK Recruitment Poster: Colour printed, laminated & pasted in the Lobby?
BKH Poster: Colour printed, laminated & pasted on the wall?
BCEA Poster: Current year, Colour printed, laminated & pasted on the wall?
EEA Poster: Current year, Colour printed, laminated & pasted on the wall?
OHASA Poster: Current year, Colour printed, laminated & pasted on the wall?
Absconsion Process Poster: Colour printed, laminated & pasted on the wall?
Step-by-Step Problem Solving Poster: Updated, Colour printed, laminated & pasted on the wall?
Hand Washing Poster: Colour printed, laminated & pasted on the wall?
Food Safety "Big 6" Areas of Risk Poster: Colour printed, laminated & pasted on the wall?
Handling Ready to Eat Food Poster: Colour printed, laminated & pasted on the wall?
HWWT Poster: Colour printed, laminated & pasted on the wall?
FPG Vision / Mission / Purpose / Values Poster: Colour printed, laminated & pasted on the wall?
Cell Phone Poster: Colour printed, laminated & pasted on the wall?
Originals Voice Poster: Colour printed, laminated & pasted on the wall (By Vault PC)?
Momentum Poster: Colour printed, laminated & pasted on the wall?
Substance Abuse Poster: Colour printed, laminated & pasted on the wall?
Internal Investigations Poster: Colour printed, laminated & pasted on the wall?
Theft Poster: Colour printed, laminated & pasted on the wall?
Disciplinary Code of Conduct: Printed & pasted on the wall?
Recruitment Process Posters (x2): Colour printed, laminated & pasted on the wall?
Recognition Wall: Available, utilised & being updated?
Store Evacuation Plan: Colour printed, laminated & pasted on the wall?
IOD Posters (x2 - Steps & Hospital): Colour printed, laminated & pasted on the wall?
Leave Planner: Updated and pasted on wall?
Instore Posters - Overall %
Instore Posters - PICTURE UPLOAD (No & Partially)
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4. OPS AND HR KPI's
OPS & HR KPI's - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
Monthly mock ROCC audits conducted by the AC /PDC?
Store last ROCC Audit - PASS / FAIL?
Add Hope: Store Performance (>1%+ = YES ; 0,6-0,9% = PARTIALLY ; <0,5% = NO)
Daily Pre-Shift Meeting: Being held (KPI's, issues & deployment discussed)
Monthly General Meetings: Being held? Check last minutes of meeting
Vault: Everyone has access? (Spot check)
Bench Programme: Check POE's of all on bench
Store Succession Bench Target reached (SS = 25%, ARM = 40% & RGM = 40%)
Store YTD Internal Promo % (>80% = YES ; 70-79% = PARTIALLY ;<69% = NO)
Time to Hire (MTD / YTD) 14-Days target being met?
Vacancy % (<5% = YES ; 5-9% = PARTIALLY ; >10% = NO)
RGM Stability: >12 months in store?
RGM One on One Sessions: Previous month's target met?
ASL Let's Connect Sessions: Previous month's target met?
12-Months Staff Turnover: (<15% = YES ; 16-25% = PARTIALLY ; >25% = NO)
Training Certification: At 100% (YTD & MTD)
The Originals Voice Link: Available on Vault PC and accessible by team?
Disciplinary Warnings: Discussions held prior to being issued?
OPS & HR KPI's - Overall %
OPS & HR KPI's - PICTURE UPLOAD (No & Partially)
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5. OHASA
OHASA - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
Is there an OHASA File?
OHASA Minutes, once a month?
OHASA Checklist completed monthly and filed?
All Management trained on FF + FA and have certificates?
Updated Letter of Good Standing available in the OHASA File?
Has the Ergonomics policy been printed and filed in the OHASA file?
Is the First Aid box fully and correctly stocked?
OHASA - Overall %
OHASA - PICTURE UPLOAD (No & Partially)
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6. EX-SURVEY RESULTS (Latest)
EX-Survey Results - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
Completion % = 100%
EX Survey: Engagement >75%
EX Survey: Intent to Stay >94%
EX Survey: Inclusion >70%
Q: I am treated with respect at work >75%
EX Survey: Atleast 2x Action Plans completed by set deadline?
EX-Survey Results - Overall %
EX-Survey Results - PICTURE UPLOAD (No & Partially)
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7. EMPLOYMENT COMPLIANCE
Employment Compliance - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
All Employees clocking in / out as required?
Does Teams get the Rosters 2-weeks in advance?
Does RGM Check the roster before sharing?
Does Employees get Minimum of 1 Off day per week?
Are hours and shifts (Morning vs Late) being evenly distributed between team?
Does team work 45-hours per week? No excessive OT?
No TM / Manager has 15+ outstanding leave due?
Employment Compliance - LEVEL 3
*
YES
NO
COMMENTS / ACTION PLAN - NO
Is there a min 12 hour resting period in-between shifts?
Employment Compliance - Overall %
Employment Compliance - PICTURE UPLOAD (No & Partially)
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8. HR DOCUMENTS
HR Documents - Description
*
YES
NO
PARTIALLY
COMMENTS / ACTION PLAN - NO & PARTIALLY
HR HUB - Accessible?
Jotform Links - Accessible?
HR Documents - Overall %
HR Documents - PICTURE UPLOAD (No & Partially)
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OVERALL INSTORE HR RESULTS:
Minimum pass rate: 85%. The L3 question is mandatory - failing L3 results in a full audit fail.
OVERALL % RECEIVED
AUDIT OUTCOME
Please Select
PASS
FAIL
TEAM CHECK IN
Check in: CULTURE CHAMPION
Culture Champion:
First Name
Last Name
General Feedback from the Culture Champion
Check in: TEAM MEMBER 1
Team Member 1:
First Name
Last Name
General Feedback from Team Member 1
Check in: TEAM MEMBER 2
Team Member 2:
First Name
Last Name
General Feedback from Team Member 2
AUDITOR SIGNATURE
*
STORE MANAGER SIGNATURE
*
OVERALL COMMENTS
Save
SUBMIT
SUBMIT
Should be Empty: