Workforce lnnovation and Opportunity Act (WIOA) Services: Complaint alleging violation of the WIOA and/or provisions of a related agreement.
Complaints should be filed with the local One Stop Complaint Specialist.
There is no time limit for filing acomplaint.Within 60 days of filing the complaint, the recipient will conducta hearing and offer a written decision.
lf complainant does not receive a decision within 60 days, or receives an adverse decision, complainant has 30 days to file an appeal to the LWD - Director, Workforce Field Services. New Jersey Department ofLabor and Workforce Development 1 John Fitch Plaza7th Floor, P.O. Box 055 Trenton, New Jersey 08625-0055
When complainant has exhausted the local and State complaint process, complainant may appeal to theSecretary of the U.S. Department of Labor.
NJAC § 12:42 - 1.1 et seq.
|
Local American Job Center Complaint Specialist
Name: Diane Steele
Address: Union County American Job Center
200 West 2nd Street, Plainfield, NJ 07060
Tel.# 1-908-527-4803
*TDD. #: 1-800-949-4232
|
Local American Job Center Complaint Supervisor
Name: Lillian Reman
Address: Union County American Job Center
200 West 2nd Street, Plainfield, NJ 07060
Tel.#: 1-908-757-9090
*TDD. #: 1-800-949-4232
|
Call this number for Workforce lnnovation and Opportunity Act (WIOA) complaints only. The American Job Center Complaint Officers cannot assist with unemployment claims or appeals.
The grievance or complaint must:
- Be in writing, signed, and dated,
- Include the full name, mailing address and telephone number of the complainant and the respondent,
- Contain a clear and concise statement of the facts and dates described in the alleged violation, including the provisions of the Act, the WIOA regulations, grant, or other agreements under WIOA, believed to have been violated. Grievances or complaints against individuals including staff or participants shall indicate how those individuals did not comply with the law, regulations or contract
- Indicate the remedy sought by the complaint, and
- Be forwarded to Lauren Murphy at the above address.
- The official filing date is the date the written grievance or complaint is received by the local area, its service providers, One-Stop partners, or sub recipients. The filing will be considered a request for a hearing, and the local area will issue a written decision within 60 days of the filing of the grievance or complaint.
Informal Resolution
The local area shall notify the complainant and the respondent of the opportunity for an informal resolution. Both parties must make a good faith effort to resolve all grievances and complaints prior to the scheduled hearing.
When the complaint is resolved through the informal resolution process, the local area will contact the complainant and have him or her provide a written withdrawal of the complaint within 10 days of the receipt of the notice of resolution or impasse where the complainant decides not to proceed through an administrative hearing.
Notice of Hearing
Hearings on any grievance or complaint shall be conducted within 30 days of filing of a grievance or complaint.
The complainant and the respondent must be notified in writing of the hearing 10 days prior to the date of the hearing.
The notice will contain: 1. the name of the complainant and the name of the party against whom the complaint or grievance is filed; 2. the date, time, and place of the hearing; 3. the statement of the alleged violations; and 4. the name, address, and telephone number of the contact person issuing the notice.
Conduct of Hearings
An impartial hearing officer shall conduct the hearing.
The hearing will be conducted in an informal manner according to procedures established by the local Workforce Innovation and Opportunity Act (WIOA) area.
Both parties will have the right to present written and/or oral testimony and arguments; the right to call and question witnesses who support their position; the right to examine records and documents relevant to the issues; and the right to be represented.
A verbatim transcript or recording of the hearing will be taken.
Decision
Not later than 60 days after the filing of the grievance or complaint, the hearing officer will mail a written decision by first class mail to both parties.
The hearing officer’s decision shall contain the names of both parties; a statement of the alleged violations; the date on which the complainant should have received a decision; the findings and decision; and a notice that the complainant has the right to appeal to the Commissioner of the Department of Labor and Workforce Development. The Notice of Appeal and all the pertinent information shall be submitted within 30 days of receipt of the adverse decision or the date on which the complainant and respondent should have received a decision to:
Director, Division of One-Stop Coordination and Support
New Jersey Department of Labor and Workforce Development
PO Box 055
Trenton, NJ 08625—055