• Return Authorization: Return Authorization requests should be submitted only for the return of physical, undamaged units. If you are requesting to return physical units, please select Return Authorization under Claim Type.

    Credit Memo: Credit Memos are issued for claims that do not include the return of physical units. If you are requesting a credit for damaged items, freight issues, or price discrepancies, please select the Credit Memo option.

    All credit requests for damaged units must include photos of the damaged items.

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