Remote Clerk Ireland – Service Level Agreement (SLA)
1. Introduction
This Service Level Agreement (“Agreement”) is entered into between Remote Clerk Ireland (“Service Provider”) and the Client named in the accompanying onboarding form (“Client”), together with the Client Representative listed therein.
By submitting the Service Agreement form or otherwise confirming acceptance, the Client acknowledges and agrees to the terms stated below.
2. Services Provided
2.1. Remote Clerk Ireland agrees to provide virtual administrative support services, which may include, but are not limited to:
Inbox management
Calendar & scheduling support
Customer service assistance
Document preparation
Reporting
Data entry
Task coordination
Social media admin support (non-creative)
General administrative assistance
2.2. Additional services outside the scope listed above may be agreed upon in writing.
2.3. A Work Description may be issued outlining specific tasks, expectations, working hours, and deliverables for each engagement.
3. Working Hours & Availability
3.1. Working hours, support level, and availability will be agreed between both parties before work begins.
3.2. The Remote Clerk will operate within the hours specified in the Work Description or onboarding communication.
3.3. Any changes to agreed hours must be discussed and confirmed in writing.
3.4. Weekly or bi-weekly time reports will be provided for transparency and client approval.
4. Communication
4.1. Preferred communication channels (e.g., email, WhatsApp Business, calls, project management tools) will be agreed during onboarding.
4.2. Clients are requested to provide clear instructions and timely feedback to ensure smooth workflow.
4.3. Response times will be aligned with the agreed working hours unless otherwise specified.
5. Payment Terms (No Pricing Listed)
5.1. Rates
Service rates will be confirmed in writing prior to the start of services. Rates are not included in this Agreement and may vary depending on the Client’s requirements.
5.2. Billing Schedule
Invoices will be issued weekly, bi-weekly, or monthly, depending on the Client’s preference.
5.3. Payment Methods
Accepted methods include:
Bank transfer
Debit/Credit card
Other methods agreed in writing
5.4. Late Payments
Invoices not paid by the due date may be subject to late fees or paused services until payment is received.
5.5. Refunds
Refund policies will be agreed between both parties depending on the payment arrangement.
6. Confidentiality & Data Protection
6.1. Both parties agree to maintain the confidentiality of all sensitive or proprietary information shared during the engagement.
6.2. The Service Provider complies with GDPR and all relevant data protection laws in Ireland and the EU.
6.3. Confidential information shall not be disclosed to third parties without written permission unless required by law.
7. GDPR & Data Handling
7.1. The Service Provider will process Client data solely for the purpose of providing agreed services.
7.2. The Client is responsible for ensuring that any data provided complies with GDPR requirements.
7.3. The Service Provider will take reasonable steps to ensure secure storage, access, and handling of data.
8. Work Ownership
8.1. All work produced by Remote Clerk Ireland for the Client becomes the property of the Client upon full payment of any outstanding invoices.
8.2. Templates, internal methods, and proprietary tools used by the Service Provider remain the property of Remote Clerk Ireland.
9. Non-Solicitation
9.1. The Client agrees not to directly hire, contract, or engage any Remote Clerk Ireland team member independently for a period of 6 months after the termination of services.
10. Termination
10.1. Either Party may terminate this Agreement with 14 days’ written notice.
10.2. Upon termination, the Client agrees to settle all outstanding payments for work completed up to the termination date.
10.3. The Service Provider may terminate services immediately in cases of misconduct, breach of confidentiality, or abusive communication.
11. Limitations of Liability
11.1. The Service Provider is not liable for indirect, incidental, or consequential damages, including loss of business, profits, or data.
11.2. The Client agrees that the Service Provider’s total liability shall not exceed the value of services provided in the prior 30 days.
11.3. The Service Provider is not responsible for delays or issues caused by third-party platforms, software outages, or events beyond reasonable control.
12. Amendments
12.1. This Agreement may be updated by the Service Provider with 14 days’ notice. Continued use of services constitutes acceptance of updated terms.
13. Governing Law
13.1. This Agreement is governed by the laws of Ireland.
13.2. Any disputes will first be handled through mediation. If unresolved, the matter will proceed through the Irish courts.
14. Acceptance
By completing the Service Agreement form or continuing to work with Remote Clerk Ireland, the Client confirms that they:
Have read and understood this Agreement
Agree to all terms above
Are authorised to act on behalf of the business (if applicable)