IAMSENT Transitional Housing is committed to mainatianing a safe, clean, and functional living environment for all clients. To ensure our facilities remain in proper condition, the following policy outlines reponsibility regarding accidental or intentional damage to IAMSENT property.
1. Overview
Clients are reponsible for the care of all IAMSENT property located wihthin thei assigned rooms and shared community areas. While we understand accidents can happen, any damage caused by a client- whether intentional or accidental-must be repaired or replaced at the client's expense.
2. Reporting Rerquirements
If damage occurs, clients must immediatelty notify IAMSENT staff.
Staff will then:
- Document the incident
- Assess the damage
- Determine the appropriate repair or replacement method
Failure to report damage may result in addiditonal charges
3. Repair and replacement Process
To maintian facility standards, all repairs will be handeled directly by IAMSENT or an approved vendor.
This ensure safety consistency, and compliance with building guidlines
Clients may not attempt repairs on their own unless specifically approved in writing.
4. Client Financial Responsibility
Clients are finacially responsible for:
- The cost of repair labor
- The cost of parts or materials
- Replacement costs when items cannot be repaired
A written notice of charges will be provided. The amount must be paid within 7 days or will be added to clients next balance.
5. Payment & Billing
Damage charges may be:
- Added to the clients upcoming rent invoice, or
- Billed as a separate charge due wihtin 7 days
Unpaid charges may affect continued elgibility for the program.
6. Examples of Billable Damage
This includes, but is not limited to:
- Broken beds, frames, or furniture
- Damaged walls, doors, locks, or windows
- Stained or destroyed mattresses
- Damage to appliances or shared area items
- Tampering with smoke detectors, security devices, or facility equipment.
7. Disputes
If a clients believes the charge is incorrect, they may request a review within 48 hours or receiving the notice.
IAMSENT will reassess documentaition and provide the final decision