• Matterport Camera Repair Services 

    For "Out-Of-Warranty" Matterport Cameras

  • MatterFix is now providing all repairs or service for "Out-Of-Warranty" Matterport cameras:

    MatterFix is providing repairs & service for all Matterport Pro3, Pro2 or Pro2Lite camera that are not covered by Matterport's initial 1 Year Manufacturer Warranty ("Out-Of-Warranty" Cameras)

    Specifically, your camera is most likley "Out-Of-Warranty" if EITHER of the following conditions apply:

    • Your camera was purchased more than one year ago
    • Or, your camera has been dropped or has incurred any type of physical damage

    If you believe that your camera is still covered under Matterport's initial 1 Year Manufacturer Warranty, you need to contact Matterport directly to proceed with a Warranty Claim. You can contact them using the info below:

    • Email customer support at: support@matterport.com
    • Call customer support (North America): +1 (408) 805-3347
    • Matterport Support Page: Support Page

     

  • How Our Matterport Out-Of-Warranty Camera Repair Service Works

     

    • If you want to send your camera in for service or repair, just complete the form below
    • Estimates: We cannot provide an exact estimate until we have inspected and tested your camera, however you will be able to see some general price ranges of what reapirs typically cost when you fill out the form below
    • You are never obligated to have a repair done by us and we do not charge any bench or diagnostic fees
    • We can email you a pre-paid UPS shippng label to ship your camera to us. We purchase our shipping labels thru ShipStation and we get very competetive rates. We do not mark up the shipping costs.
    • Alternatively you can arrange for shipping the camera to us using your preffered carrier
    • We will email you when we receive your camera
    • Typically we have cameras repaired and ready to ship back to customers the next business day after we receive them
    • When your camera is repaired, we will email you an invoice that you can pay online. The invoice will include the cost of your repair along with any shipping costs that we have paid.
    • We warranty all of our repairs for 1 Year, this includes any parts we install and any the associated labor. (physical damage to the camera is not covered by this warranty)

     

  • To send your "Out-Of-Warranty" Matterport camera in for repair or service, please provide the information below.

  • What model of Matterport camera are you sending in?

  • Typical Matterport Pro3 Camera Repair Costs:

    • Maintenance: If camera only needs Diagostics, Cleaning and Recalibration, the cost is $99 + return shipping
    • A "light drop" without significant damage: If camera needs several housing pieces replaced, a new internal structure, cleaning and recalibration, the cost typically runs around $700 + return shipping
    • Camera is having issues with Rotation, Unstable Error, Stitching etc, but it has not been dropped: This usually means that the HDrive will need to be replaced and the cost will be around $950 + return shipping
    • Camera has suffered a hard drop incident: Typically this repair can run anywhere from $900 to $1600 + return shipping depending on the exact damage

  • Typical Matterport Pro2, Pro2Lite & Pro1 Camera Repair Costs:

    • Matterport Pro2 & Pro2Lite: The typical cost to repair these cameras runs between $250 and $450 + return shipping, depending on the level of damage.
    • Matterport Pro1: We can still provide some epairs for these cameras and the cost typically runs between $200 and $400 depending on the level of damage.
    • For any Pro2, Pro2Lite or Pro1 camera that we CANNOT REPAIR: We can offer you a "Replacement Pro2 Camera" in exchnage for your broken camera. This camera is in "Like New" condition and comes with a 1 Year Warranty from us at MatterFix.io The cost for this is $700 + shipping.

  • You can find your camera's model number and serial number on the sticker that is on the bottom of your camera. See this picture for details:

    For Pro3

    For Pro2, Pro2Lite or Pro1

     

  • Has the camera been dropped? Or does it show any signs of physical damage? (other than normal wear)
  • Please select all of the issues you are having with your camera:

  • Whom should we communicate with about this repair or service?

  • Format: (000) 000-0000.

  • What address will we be shipping this camera back to?

  • Shipping Your Camera To Us

    USA Based Customers:

    • We can email you a prepaid shipping label to send your Matterport camera to us. We purchase our shipping labels thru ShipStation and we get very competetive rates. We do not mark up the shipping costs.
    • Alternatively you can arrange to ship or camera to us, see shipping address for MaterFix below.

  • International Customers:

    • International customers are responsible for shipping their camera to our USA facility.
    • Our shipping address and additional International Shipping info is located at the bottom of this form.
    • You can use any carrier that you prefer (UPS, DHL, FedEx etc)
    • You will be responsible for any customs duties and import charges etc,
    • To minimze possible customs duties and any import charges etc, please prominently note on the shipping docs something to the effect of: "Camera is being sent to the USA for Repair and then Return to The Shipper"
    • For your commercial invoice, we suggest that you use the estimated cost of the repair as the value of the shipment

  • Packing yourcamera for shipment to us:

    Pro3 Camera

    • Ship the camera with lens cap, inside the zippered carry bag
    • Wrap the carry bag in some bubblewrap, 1 or 2 inches in thickness
    • Use a cardboard box that is approx 12 x 12 x 8 inches in size
    • Also include the TMount Tripod Adapter, especially if you're experiencing a problem with rotation, image stitching,aligment or the"Unstable Error"
    • You can ship your camera in a hard case, but the shipping costs will be higher due to weight

    Pro2, Pro2Lite or Pro1 Cameras

    • If you still have an original Matterport box, that is ideal for shipping your camera to us (cardboard box with foam insert and plastic handle on it)
    • Otherwise any box that is approx 12 x 12 x12 inches ill be fine
    • Wrap the camera in some bubblewrap or use krinkled newspaper etc
    • You can ship your camera in a hard case, but the shipping costs will be higher due to weight
  • If you are shipping your camera to us from within the USA and would like us to send you a prepaid shipping label, select "Yes" below. Otherwise select "No".*
  • If you've requested a shipping label to ship your camera to us, what speed would you like us to use?
  • What are you shipping the camera in?*

  • If you will be arranging the shipment of your camera to us, please use this shipping address and contact information:

    Mike Vorce
    MatterFix.io
    4550 SW 41st Blvd, Suite 3
    Gainesville, FL 32608
    877-352-6277
    info@matterfix.io

  • This should be all of the information we need! You can click on the Submit button below and we'll be following up with you as soon as we can!

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