Order Policy: All Her Cave custom wigs and hair extensions are final sale due to their personalized nature.
✅ Full refund available if cancelled within 24 hours of order placement
⚠️ After 24 hours: No refunds (hair sourcing has begun)
Shipping Responsibility: Your order will be shipped with tracking, full-value insurance, and signature confirmation for your protection. Once your package is scanned and in transit with our carrier, Her Cave cannot be held responsible for delivery delays, loss, theft, or carrier-related issues.
Customer Protection Tips:
- Provide accurate shipping addresses
- Ensure someone is available to sign for delivery
- Contact the carrier directly for any delivery concerns once shipped
Need assistance? We're here to help before your order goes into production:
📧 herxcave@gmail.com | 📱 682-305-7799
By proceeding with your order, you acknowledge and agree to these terms.