Senior Support End of Day Report
Name
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First Name
Last Name
Date
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-
Month
-
Day
Year
Date
Customer Facing
Set Up Sessions Completed
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Expert Meetings Completed
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No shows
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Demos Completed
*
Production Rates/ Job Costing/ Zapier
Intercom
# Conversations
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# of conversations resolved today.
FRT
*
Your KPI is less than 2m
MRT
*
Your KPI is less than 3m
CSAT
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Your KPI is more than 85%
Jobi - Alex only
Conversations Reviewed
# of conversations resolved by Jobi today.
Jobi Resolution Rate Today
(Jobi Resolved Tickets / Total Tickets Resolved x 100)
Finn AI (Jobi):
Daily Report Summary
*
📅 MEETINGS HELD: Set Up Sessions: [names or companies] Expert Sessions: [names or companies] Refreshers: [names or companies] 🔥 KEY HIGHLIGHTS: [Most important thing that happened today — wins, tough situations, notable customer moments] ⚠️ ESCALATIONS / FLAGS: [Bugs reported, frustrated customers, situations that need follow-up from leadership — or "None"] 📋 PENDING FOR TOMORROW: - - 📝 DAILY REPORT SUMMARY: [Paste Claude's paragraph here]
How Was Your Day?
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