CANCELLATION / LATE POLICY NOTES
- Cancellation within 24 hours of scheduled appointment time will result in a $50 fee or loss of deposit.
- Cancellation prior to 24 hours will have the opportunity to reschedule within 30 days. After 30 days your deposit will be forfeited and another deposit will be required to reschedule.
- Please note: It is the responsibility of the client to reschedule within 30 days. Also note: R & R Equine may not have open availability in your area within a 30 day window.
- Appointments forfeited without notice or communication ( no call no show ) will result in a fee equal to the full amount of scheduled services.
- Repeated cancellations can risk the chance of no longer receiving services in the future and will require the full amount of payment at the time of scheduling future sessions.
- Arrival past scheduled start time will result in a loss of time from your equines scheduled session.
- Arrivals greater than 15 minutes past scheduled start time without notice are at my discretion to reschedule and will result in a fee equal to the total price of scheduled services.
We ask that you kindly respect our time and give us at least a 72 hour notice of cancellation. However, we also understand horses can be unpredictable, so we strongly encourage communications as early as possible to come to swift resolution.