Please read the following policies carefully before signing.
Financial Policy
White Oaks Veterinary Hospital requires payment at the time that services are rendered. We accept cash, check, Visa, Mastercard, Discover, and CareCredit. If you have any questions, please do not hesitate to ask. We are here to provide you with the best veterinary care available. White Oaks Veterinary Hospital reserves the right to refuse further services to any account with an outstanding balance.
Appointment No-Show Policy
When clients forget to cancel an appointment or cancel with very little notice, we miss the opportunity to fill that appointment time and help another pet in need. All scheduled appointments receive reminders by email, text, and/or phone call, depending on the contact method(s) provided to us by the client.
For a first time “no-show”, the client will receive a copy of our Appointment No-Show Policy and an alert will appear in the account. A second “no-show” will result in a flagged account, which requires a prepayment (non-refundable deposit) to schedule any further appointments*. The deposit will be applied toward services provided at the kept appointment. This appointment may be rescheduled once, preferably within 24 hours of the scheduled appointment. If the prepaid appointment results in a “no show”, the deposit is forfeited to mitigate lost
revenue for the hospital. Appointments that are rescheduled within 2 hours of the appointment will also forfeit the deposit. Consequently, a new prepayment (non-refundable deposit) must be collected to schedule another appointment.
We reserve the right to end the client-practice relationship with any client at any time. In this event, we will send a digital medical record for all active patients on the client’s account.
By signing below, you acknowledge that you have read, understand, and agree to the policy terms of White Oaks Veterinary Hospital.