Support Worker Orientation Training
Understanding and Responding to Behaviours of Concern
Name
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First Name
Last Name
Email
*
example@example.com
Date
*
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Month
-
Day
Year
Date
What is a good way of de-escalating a client who is angry and shouting?
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a) Shout back at them
b) Stand close and touch their arm
c) Record them on your phone
d) Speak calmly and firmly
What should you do if a client (or their family) is being aggressive?
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a) Stay in the house and contact coordination
b) Record them on your phone
c) Leave and call coordination
d) Talk with them and try to calm them down
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