Risk and re-escalation of aggressive behaviour: Support Worker Orientation Training

Support Worker Orientation Training

Risk and re-escalation of aggressivebehaviour
Name*

First NameLast Name
Email*
example@example.com
Date*

MonthDayYear
Date
What is a good way of de-escalating a client who is angry and shouting?*

a) Shout back at themb) Stand close and touch their armc) Record them on your phoned) Speak calmly and firmly
What should you do if a client (or their family) is being aggressive?*

a) Stay in the house and contact coordinationb) Record them on your phonec) Leave and call coordinationd) Talk with them and try to calm them down
Should be Empty: