The Nelly Experience                         Pre-Consultation Inquiry Form [Read Carefully] Logo
  • The Nelly Experience Pre-Consultation Inquiry Form [Read Carefully]

    Please complete the form with accurate event details, as providing full and correct information ensures Chef Nelly can plan, prepare, and execute your event exactly as envisioned. After your consultation call, if you choose to move forward with services, an invoice will be sent with your quoted amount; a 50% deposit is required to secure your date and service, and the remaining balance is due 5 days before your event. Failure to submit the final payment by the due date will result in forfeiture of your deposit and release of the event date. If you need to reschedule, you may do so up to 7 days before your event, with a $175 inconvenience fee due the same day in order to transfer your original deposit to the new date. Once the deposit is paid, no changes can be made to the guest count, and only the confirmed number of guests will be prepared for. All clients must sign below this form to confirm their agreement to the booking, refund, and cancellation policies in order to proceed with service. The Nelly Experience is limited to 50 guests. Chef Nelly specializes in intimate gatherings and personalized catering for smaller events.
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  • The Nelly Experience – Catering Policy 
     

    To ensure a smooth and luxurious catering experience, please review the following policies:

     

    • On-Site Cooking Requirements

    If Chef Nelly will be preparing food on-site, the kitchen must be fully cleaned and ready for use prior to her arrival. This includes:

    – No dishes in the sink

    – Clear and sanitized countertops

    – A fully clean and operational stove and oven

    – Proper trash cans available with trash bags already inside

     

    •Proper Accommodations

    To ensure a seamless and elevated experience, clients are responsible for providing Chef Nelly with proper accommodations during the event. This includes access to a fully functional kitchen space, running water, and a restroom, as well as a safe and suitable environment for food preparation and service. Adequate accommodations allow Chef Nelly to deliver the highest standard of service and presentation.


    • Kitchen Access Policy

    Clients/hosts are welcome to move through the kitchen area while Chef Nelly is preparing food.

    However, once guests begin to arrive, they are kindly asked to stay clear of the cooking station so the chef can work efficiently and safely.

    Once set-up is complete, guest can feel free to view displayed food and enjoy! 

     
    • Event Duration

    Each event includes a 4-hour service window.

    If you need an additional hour (making it a 5-hour event), there is a $150 fee.

    This must be added at the time of booking—additional hours cannot be added on the day of the event.

     
    • Guest Count Policy

    No additional guests are allowed beyond what is listed and agreed upon in the service contract.

     

    •Refund & Cancellation Policy

    The Nelly Experience does not offer refunds for cancellations once a deposit has been paid. Rescheduling is available up to 7 days prior to your event with a $125 convenience fee, applied the same day to transfer your original deposit to the new date. The new date must occur within 15 days of the originally agreed-upon date. Requests to reschedule within 6 days of the event will result in cancellation of service and forfeiture of the deposit. If, for any reason, your event is canceled on the day of the event, all amounts paid will be forfeited, and the agreed-upon services will be considered void. All deposits are final and non-refundable, ensuring your reserved date and personalized experience are fully secured.

    Service Agreement

    Chef Nelly will execute all services once the full payment is received, with the final balance due 5 days prior to your event. Upon receipt of the 50% deposit, all event details are considered confirmed, and no changes can be made to the agreed-upon arrangements. To ensure the flawless delivery of your experience, clients are expected to uphold all policies; failure to do so may result in cancellation of services, with all payments forfeited.

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