Requirements Prior to Move-Out Cleaning Services
1. Removal of Personal Belongings & Trash
All personal belongings and trash must be removed from the premises prior to our cleaning team’s arrival.
2. Abandoned Items Disclaimer
By signing this agreement, you acknowledge that Clean Sense LLC is not responsible for any items left in the premises. Any personal property remaining will be treated as trash or abandoned property and disposed of accordingly.
3. Additional Fees for Excessive Trash or Dirtiness
Cleaning fees may be increased if our staff is required to remove trash, or if the home is excessively dirty and requires additional products, work time, or effort to complete our cleaning services. Excessive pet hair, pet urine, or feces will result in an upcharge to the original quoted amount.
4. Right to Refuse Service
We reserve the right to cancel cleaning services if excessive trash or hazardous conditions are present that could pose a risk to our staff.
5. Pre-Clean Recommendation
We encourage you to perform a light pre-clean prior to our arrival to help avoid additional charges.
6. Documentation of Pre-Existing Damages
It is our responsibility to note and photograph any visible pre-existing damages before services begin. By signing this agreement, you acknowledge that Clean Sense LLC and its agents are not responsible for any pre-existing damages including but not limited to: carpet stains, broken blinds, damaged appliances, or any other previously existing issues within the property.
7. Utilities Requirement
Electricity and water must be turned ON and available upon our arrival. If utilities are not active, the cleaning will be canceled and a rescheduling fee may apply.
For the safety of our staff, the property must have a functioning air conditioning system during warmer months. Due to Florida’s extreme heat, homes without operational A/C may create hazardous working conditions. If the air conditioner is not working or the indoor temperature is deemed unsafe, we reserve the right to pause, reschedule, or cancel the cleaning service. Additional trip or rescheduling fees may apply.
8. Exclusive Access to the Premises
No other contractors or individuals should be present in the home while our team is cleaning. For safety and insurance reasons, clients and any third parties are not permitted to remain inside the property during the cleaning service. Our team must be able to move freely throughout the premises without risk of injury, interference, or liability concerns.
9. High-Reach Surfaces Limitations
Ceiling fans or light fixtures beyond the reach of a standard four-foot ladder will be dusted to the best of our abilities but cannot be hand-washed.
10. Service Exclusions
Exterior window cleaning (except sliding doors and windows near the front door) are not included in the cleaning service.
Pressure washing of entries, balconies, patios, or garages is not included in the cleaning service.
Carpet shampooing or steam cleaning (must be scheduled with a professional carpet cleaner).
Doors and baseboards will be dusted, but not hand washed. We recommend painting doors, walls and baseboards that may be stained.
11. Payment Requirements
To secure your scheduled cleaning date, full payment of the quoted amount is required. An electronic invoice will be sent to the email address provided.
Any additional charges or upcharges identified before or during the cleaning must be paid promptly upon notification. Failure to submit payment may result in delays, pauses, or rescheduling of the cleaning service.
12. Accepted Payment Methods
We accept debit and credit card payments. A payment receipt will be emailed, once payment is completed.
13. Responsibility to Provide Payment Receipt to Management
It is your responsibility to print or forward the service paid receipt to your rental property and/or management office.
14. Photographs & Completion Report
We require our staff to take photographs of their completed work. These photos will be reviewed by our office, and a final cleaning completion report will be submitted to the property management office per our agreement with their administration.
15. Cancellation Policy
Cancellations within 24 hours of the scheduled cleaning may be subject to a cancellation fee.
16. Rescheduling Policy
If we are unable to complete the service due to lack of utilities, contractors present, or access issues, a rescheduling fee may apply.
17. Access Instructions
Please provide accurate access instructions (gate codes, lockbox combination, etc.). Failure to access the property after arrival may result in an additional trip fee.
18. Security Deposit Disclaimer
Clean Sense LLC does not guarantee the refund of any security deposit. Security Deposit refund is at the discretion of the property management company.
15. Feedback & Gratuities
We strive to provide exceptional service and appreciate your feedback. If you’re pleased with our cleaning team’s work, gratuities are warmly welcomed.