Customer Feedback Form
Thank you very much for using ISUZU Service Shop. This is the questionnaire to understand your needs and expectations for ISUZU Service Shop. Your responses will be used to evaluate strength and weakness of ISUZU Service Shop for our improvement activities.
Client Information
Full Name
*
First Name
Last Name
Company Name
*
Designation
*
Phone Number
*
Please enter a valid phone number.
Format: 0000-0000.
Email ID
example@example.com
Date of Visit
-
Month
-
Day
Year
Date
Business Type (select all that apply)
*
Food
Logistic
Construction
Merchandise
Other (please specify)
Type of Product
*
Rows
Total Fleet
(Numbers)
ISUZU Fleet
(Numbers)
Light Commercial Vehicle
Light Duty Truck
Medium Duty Truck
Heavy Duty Truck
Customer Feedback
Q1. Responsible person to select a Service Shop for Vehicle Maintenance in your company?
*
Driver
Vehicle Operational Manager
Workshop Manager
Financial Manager
Vehicle's Owner
Other (please specify)
Q2. Responsible person to select Spare Parts requirement for Vehicle Repair/Maintenance?
*
Driver
Vehicle Operational Manager
Workshop Manager
Financial Manager
Vehicle's Owner
Other (please specify)
Q3. Does your company have own Service-shop or inhouse Service Facility?
*
Yes
No
Q4. What kind of jobs does your service shop conduct?
*
PM Jobs
GR Jobs
Overhauling Repair
Bodyshop Repair
All of the above
Q5. Which service shop you usually use for Periodic Maintenance?
*
ISUZU Service Shop
Own Service Shop
Local Service Shop
Multi Brand Workshop
Lube Stations
Q6. Which service shop do you usually use for General Repair?
*
ISUZU Service Shop
Your Own Service Shop
Local Service Shop
Multi Brand Workshop
Lube Stations
Q7. Do you prefer using Non-Genuine Spare Parts?
*
Yes
No
Q8. Why your company decided to buy the Non-Genuine Parts?
*
Not availability of Genuine parts
After comparing the price
Lower price
Other (please specify)
Q9. Are you willing to Sign a special agreement / Service Contract with Isuzu Service Workshop ?
*
Yes
Brief Requried
No
Q10. Are you willing to buy additional ISUZU vehicles in next 6 Month ?
*
Yes
May be
No
Put the approx. No's :
*
Please check in the box up to 5 things of your priority when selecting a Isuzu service shop.
Distance (access) to the service shop
*
OK
NOT OK
Convenience of opening days or hours
*
OK
NOT OK
Price of the Spare parts
*
OK
NOT OK
Repair Time
*
OK
NOT OK
Overall response and behavior of workshop staffs
*
GOOD
NOT GOOD
Service advisor - Knowledge of the vehicle
*
OK
NOT OK
Repair Cost
*
HIGH
NORMAL
Ability to keep the promised delivery time
*
OK
NOT OK
Accurate estimate of Job
*
OK
NOT OK
Spare parts availability
*
OK
NOT OK
Quality of the work
*
GOOD
NOT GOOD
Completion of the work without repeated repair (FIRFT)
*
OK
NOT OK
Follow up after the maintenance/repair
*
YES
NO
What is your sugestions/ Feedback, what type of Service Support that you expect from Isuzu Dealers
Submit Feedback
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