Clone of Demande de service / Service request

At Ebgo, after-sales service is more than just a department—it's a source of pride and a core part of our mission.

To serve you better, we have implemented an online service request system. If you are experiencing an issue with your bike, please complete the form below, and our team will contact you as soon as possible.
Name

First nameLast name
Email*
exemple@exemple.com
Phone number*
Address*

Number and street

Complément d'adresse

CityProvince

Zip Code
Province*
Model*

Ebgo CC47Ebgo CC47+Ebgo CC50Ebgo CC60Ebgo CC60+Ebgo CCEFEbgo TouringEbgo ModalEbze E48Ebze F48Gimnot D1Other
Where did you purchase your bike ?

Costco in storeCostco.caDistrik in storeEbgo.caBike shopBestbuy.caOther
Name of the bike shop
Bicycle kilometers
KM
Troubleshooting type

MotorBatteryScreenMechanical issueOther
***If your battery is no longer turning on, it's likely in sleep mode. The battery automatically enters sleep mode when not in use, depending on its charge level. To reactivate it, press the Power button for 15 seconds — a light (green, blue, or red) will indicate the charge level. For more details, watch the video.***

Link of the video : https://www.youtube.com/watch?v=CgdZYKcMt2M
Did this information solve your problem ?

YesNo
Please write us a detailed description of your issue.
Please upload photos for reference :
- A photo of your bike (both sides)
- Photo(s) of the problem
- A copy of the purchase invoice
Photo(s) of the problem *

Cancelof
A copy of the purchase invoice*

Cancelof
Should be Empty: