Clone of Change My Booking

Manage My Booking
Reason for changing booking:*

Trip Postponed: Change Day/TimeTrip Cancelled: Exchange TourDuplicate / Wrong Purchase: Exchange TourRoad ClosureDidn't Receive Password: Need Password HelpStart Location Issue: Need Help with the Starting PointApp/Tech Issues: Need Tech Support HelpOther
Why do you want to manage your booking?
Great news! No need to amend your booking...

Our tours include lifetime access*, so there's no need to amend your booking.

* Excludes some bundles. To find out more, email support@actiontourguide.com.
Great news!

Our tours include lifetime access*, so you can take the tour at anytime in the future. If you prefer, we can also exchange your tour for another tour location.

* Excludes some bundles. To find out more, email support@actiontourguide.com.
Where was the entry issue?
Need help finding where to start the tour?

Search the start address for your tour here: actiontourguide.com/tourstart.
Here's some options:

Many tours have more than one tour route and start location. To search for other start locations, select your tour here: actiontourguide.com/tourstart.

If the road closure prevented you from going on the tour, we can help you with an exchange.
Where is the road closure?*
Find Your Password

If you bought on the Action Tour Guide website (actiontourguide.com) or through a booking platform such as Expedia, TripAdvisor or Viator, you'll be sent an email and text message with your 8-digit password. Please search your emails and text messages for 'Action Tour Guide' to find your password.

If you purchased a tour inside the Action Tour Guide app, no password is required. Check 'My Tours' to download your tour.
We'd love to know what went wrong! Was the issue with:*

Finding Start LocationShowing Inaccurate LocationCarPlay/Android AutoAudio ConnectivityStories Played LateTour ContentTour DirectionsOther
Phone Model*
App Version
Please describe the issue you experienced*
Would you like to talk to a real person to help resolve your issue?*

Yes, I'd love some helpNo thanks
Next Steps:

Exchange for a different tour (recommended)Exchange for a gift card (recommended)Cancel (refund not guaranteed for third-party bookings)Talk to a real person for assistance
We're here to help! The support team is available 9am - 6pm Eastern Time everyday.

Online Chat: Chat with us

Phone: +1 508-506-1844

Email: support@actiontourguide.com
Still want to change your booking?

Yes, I want to exchange for a different tour (recommended)Yes, I want to exchange for a gift card (recommended)Yes, I want to cancel my booking (refund not guaranteed)
Cancellation Challenges

If you booked your tour outside of actiontourguide.com - eg: TripAdvisor, App Stores - then we don't have control over cancellations. Canceling through these third-party platforms can mean delays, strict rules and lost value.

For your convenience, here's what's in our power to offer if you purchased outside of actiontourguide.com:
- Exchange for a different tour
- Exchange for a gift card
Do you still wish to proceed with a cancellation?

No, I'd prefer a tour exchangeNo, I'd prefer a gift cardYes, I'll proceed to request a refund with my booking platform
Your Details
Name*

First NameLast Name
Email*
example@example.com
Phone Number
Please enter a valid phone number.
Phone Number*
Where did you purchase from:

Action Tour Guide WebsiteApple App StoreExpediaGoogle Play StoreMusementProject ExpeditionTripAdvisorViator
Where did you purchase from:*
Booking Reference
Purchased Tour (Scroll or type to search)*
Exchange for Tour
Exchange for Tour* (Scroll or type to search)*
* We will contact you if there is a significant pricing difference.
Action Tour Guide
support@actiontourguide.com
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Manage My Booking

Your Details