TERMS AND CONDITIONS
These policies are established to ensure safe and effective riding lessons.
Lesson Policy Standard:
A lesson is 45-50 minutes in length and is to consist of horse preparation, mounting each client
and tack adjustments, exercises while mounted, cool down time, and dismounting and for some
riders, un tacking, grooming and putting horse back to his pasture. Please note we consider a
lesson starting when the client enters the tack up area through the large entry gate. The instructor
additionally has the responsibility of safety for clients, volunteers, and horses at all times so
therefore, the instructor has the right to deviate from the above lesson outline when safety is a
concern. NO PRIVATE LESSONS are given unless the instructor believes it to be necessary.
Payments:
Therapeutic riding lessons are to be paid at the beginning of each month for the upcoming
month by credit card.
In case of missed lessons due to illness or vacations with a minimum of 24 hour notice, lessons
will be made up at a schedule agreeable by rider and instructor within the same month.
It will be the responsibility of the family to contact the Hearts Office at (512) 588-2446 OR the
instructor to schedule make up lessons. If you miss your Lesson with less than 24hours notice a
penalty will be applied. If you need to cancel outside office hours, contact instructor directly via
phone.
Weight limits:
Our weight limit for riding is approximately 180 pounds, depending on the rider's ability to
maintain good balance. No weight limit applies for ground work activities.
Basic Guidelines:
I understand that it is my responsibility prior to entering the arena to inform the instructor of any
new medical or physical problems which may impact my safety or ability to perform correctly
during my scheduled therapeutic riding lesson. I further agree to handle all other questions or
suggestions according to Hearts Therapeutic Riding Program’s policy listed at the end of this
contract.
I understand that lesson times are planned and that I need to be on time. If I am late more than
15 minutes from my scheduled time, my mount will be un-tacked, unless I have made prior
arrangements. I further understand that even if I am late, the time for ending the lesson will
remain as scheduled. I further accept that the instructor is the only person with authority to
cancel any lesson. The only considerations for approved barn cancellation of a lesson are bad
weather conditions (thunderstorms, extreme cold, etc.), a client’s medical absence with a written
doctor’s excuse, or a death in the family. Make-up lessons will only be scheduled for the above
6described lesson cancellations. All management-approved make-up lesson scheduling will be
arranged between the instructor/office and parent/guardian.
I understand that proper attire must be worn for therapeutic riding lessons. Proper attire is pants,
shirt, protective shoes/boots and SEI-ASTM approved riding helmet which fits properly with an
attached harness. A helmet can be provided but it is highly suggested that each rider brings their
own helmet that fits correctly. Ask us where to purchase a helmet and have your helmet fitted.
I further accept that Hearts Therapeutic Riding reserves the right to release a client due to unsafe
situations, physical stress to the client resulting from riding and/or any safety/medical problems
that may arise.
Client’s information files will be held in confidentiality and only shared when necessary to
assure the safety of a client in the treatment or during an official incident review. I am aware of
the inherent risks of being around horses and mounted on horseback and riding. I further
understand that I must be careful while on the property of Hearts Therapeutic Riding particularly
while horses are being handled. Hearts Therapeutic Riding cannot and does not assume any
liability for accidents, injury, or death to person or persons. I further have reviewed and
understand the content of Texas’ Liability Law which is posted at the pasture/arena entrance gate
and in the barn. Likewise, I accept full responsibility for friends and visitors accompanying
myself on Hearts Therapeutic Riding property.
Program Enrollment Policy:
Enrollment in the Hearts Therapeutic Riding Program begins upon program’s receipt of a fully
completed enrollment packet. Make every effort to get the packet turned in prior to a scheduled
lesson but if approved by the instructor, bring the packet to the first lesson. If enrollment packet
is not turned in, a Liability Release form must be signed before riding.
General Conduct Policy for Parents, Clients, and Guests during a Hearts Therapeutic
Riding lesson:
Parent/Client waiting area: Parent/Client waiting area is located on the tack room porch, picnic
tables or in your vehicle. You can watch the lesson at the arena unless it is distracting for the rider.
Arrival to lesson:
If a previous lesson is in progress or dismounting, quietly go to parent/client waiting area.
All clients are to wait at the parent/client waiting area until a volunteer or instructor comes to
escort them. This is for the safety of everyone.
The only people who are to be in the arena/mounting area are the instructor, volunteers and
clients that are getting ready to mount for the current lesson.
If you need to talk to the instructor about medical or physical problems which may have a safety
implication for the current lesson, please do so before the mounting phase of the lesson gets
started.
During the lesson:
To ensure the best possible riding experience, please do not speak with riders during lessons.
While a therapeutic riding lesson is in progress all parents, family members, and guests must stay
in the waiting areas which are the roped off picnic table area, the classroom or their vehicles.
You may only enter the arena if asked by the instructor or volunteer. No loud noises (clapping,
door slamming on cars, loud talking/ laughing, calling to clients, etc.) No umbrellas or flash
7cameras while horses are present. No ball playing, tag games, or fast type movement games
allowed before, during or after lesson schedule times. Please do not bring your dog to the
property.
This policy is for the safety of all. During a scheduled therapeutic riding lesson, our instructor
and volunteers must maintain lesson focus at all times for the safety of our clients.
After therapeutic riding lesson:
After the lesson, the rider will be returned to the parent/guardian.
Confidentiality:
All rider/client information is confidential, and records are kept locked in a file cabinet. Staff and
volunteers are asked to not repeat what is heard in riding lessons and all relationships are to
remain professional.
Question and Suggestion Policy:
If a client or parent/guardian has a question or suggestion pertaining to a client, problem,
complaint, suggestion, etc. please email or call the Executive Director, Lauren Tips at
heartsthr@gmail.com